Technical Manager/SRE Senior Lead
Summary
Lead an SRE/Production Support team to meet client SLAs, using ITSM and SRE practices to manage incident response, RCA tracking, and operational reporting.
Job Title : Technical Manager/SRE Senior Lead Location: - Phoenix,AZ Duration: 6 months Role Description "Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met. (Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations. (Core) Prepare and maintain operational reports and documentation, including bridge updates, RCA tracking, incident …