Technical Manager/Systems Architect (IT: CRM, Co-living, Property-related system

Salary: $50,000 – $70,000 per month

Our client is now looking for talent to join their team:

Looking for a candidate have both "technical programming background" & "project delivery/ product management experience", that who can self-develop/lead internal team member/vendors to build a CRM from scratch and system integration

Job duties:

l Work in a New Team (Co-living) with around 4 team members, direct report to the Head of Co-Living (Non-IT background), team members including PM (Construction Background) and BA

l For the CRM project, it is on earlier stage and now still thinking either self-build or choose outside product.

l Define and manage the product roadmap for CRM, resident platform, and internal workflow tools.

l Lead integration planning and delivery for APIs connecting CRM with accounting/finance systems, leasing systems, and property management systems

l Own product backlog prioritization, sprint planning support, testing coordination, and release readiness with technology partners

l Manage external vendors, app developers, UX/UI designers, and system integrators to ensure timely and quality delivery

l Oversee resident app features such as onboarding, announcements, event/community functions, chat or messaging, service requests, notices, surveys, and engagement tools

l Drive improvements in user experience, adoption, retention, and resident satisfaction through data-driven iteration

l Establish reporting and dashboard requirements to support management visibility on leasing, occupancy, resident engagement, and operational performance

l Ensure data governance, access control, system reliability, and proper documentation across all digital tools and integrations

l Support change management, internal training, and adoption across business units

Requirements:

l Degree in Business, Information Systems, Computer Science, Digital Product, Engineering, or related discipline

l More than 5 years of experience in digital product management, product ownership, CRM systems, data analytics and systems implementation, especially prefer someone who is able to build CRM, not just execution on CRM

l Experience managing API-based integrations and working with external software vendors or development teams

l Knowledgeable in Power BI or equivalent, SQL, relational databases, plus one or more programming languages. Any prior experience with Microsoft ERP an advantage

l Excellent interpersonal and communication skills with attentive, confident and professional personality

l Experience with residential, hospitality, co-living, serviced apartment, or property-related operations is highly preferred (Not a must to have)