Technical Officer

Duties and Responsibilities

· To assist Backend Lead to manageBackend Maintenance works (including preventive maintenance (“PM”), correctivemaintenance works (“CM”) and calibration.

· To assist Frontend Lead to manage CMworks.

Backend Maintenance Works

· To support Corrective Maintenance andPreventive Maintenance Works for Backend subsystems.

· Provide technical services to maintainand troubleshoot back-end systems of Traffic Management Systems.

· Provide day-to-day onsite and remotesupport on workstations and network equipment such as routers, firewall,switches, servers and storage.

· Follow Preventive Maintenance workschedules to specified standards and procedures and maintain all relevantwritten records.

· Attend and carry out Fault Finding andDiagnosis of systems breakdowns, both on a mechanical and electrical basis,with a focus on providing high levels of service and response times.

· Maintain records of all breakdowns andrepairs allowing for analysis and compliance with ISO standards.

· Provide support in root cause analysisidentified by team members together with the Superior.

· Provide 24/7 on-call and stand-by dutyfor maintenance and other operational support.

· To perform speed cameras calibrationworks.

· Train and guide team members on themaintenance process, procedures, and systems.

· Sourcing for reasonable and reliableprocurement of equipment.

· Committed to attend to any operationaland maintenance issues.

· Handle customer's inquiry, request andcomplaints in a professional manner and efficient way.

· Proactive in problem solving andfollowing up and close all incidents, issues and requests timely.

Frontend Maintenance Works

· To support Corrective Maintenance forFrontend subsystems (including Speed Cameras).

· Provide technical services likemaintaining and troubleshooting of frontend Traffic Management Systems.

· Attend and carry out Fault Finding andDiagnosis of systems breakdowns, both on a mechanical and electrical basis,with a focus on providing high level of service and response time.

· Follow preventive maintenance workschedules to specified standards and procedures and maintain all relevantwritten records.

· Preparation of monthly reports &presentation for brief submission to Client.

· Participate in technical discussionand provide technical assistance to the Sales & Maintenance Team inpreparation for Technical Proposal, Write-up, Design, and System ArchitectureDrawing for Tenders.

· Scheduling of meeting and maintenancedates.

· Preparation of documentation e.g.write-up/minutes/fault reports/fault analysis.

· Following up with clearance-relatedissues.

· Assist Team Lead in consolidation ofmonthly claims submission.

· Assist to conduct Site surveys.

· Preparation of Quotations forsubmission to client.

· Ensure Safety Toolbox briefings areconducted and well-documented.

· Ensure daily communication andoperations coordination within the team.

· Committed to attend to any operationaland maintenance issues.

Miscellaneous

· To always follow all company businessoperation and SOP.

· Participate actively in Health, Safetyand Environmental programs and activities to achieve company's KPIs, ISO 14001objective and target. Proactively rectify any abnormalities, unsafe acts orunsafe situations and report to supervisor accordingly.

· Always maintain high standard ofhousekeeping.

· Any other operational and maintenanceduties as assigned by Supervisor.