Technical Operations and Network Support Officer

1. Participate in developing and maintaining standardized onboarding training packages for newly recruited

Operations staff in both the Sun and Community Channels to ensure consistent orientation and learning.

2. Designing, organizing, and facilitating operational training programs, including in-person, virtual, and

field-based practical sessions to strengthen staff competencies.

3. Delivering technical training on operational systems, Standard Operating Procedures (SOPs),

organizational policies, workflows, reporting requirements, and operational tools.

4. Conducting practical and on-the-job training through coaching, mentoring, supportive supervision, and

field accompaniment to ensure effective application of operational procedures.

5. Coordinating with Regional Operations Teams, Program Teams, Training Team, Human Resources, and

other relevant departments to identify training needs, schedule training activities, and ensure consistent

implementation.

6. Serving as the focal point for developing, reviewing, updating, and standardizing operational training

materials, manuals, SOPs, guidelines, templates, and reference documents.

7. Acting as the team member of the focal onboarding team for collecting, organizing, maintaining, and

disseminating operational policies, procedures, directives, memos, and official documents to ensure staff

have access to the latest approved versions.

8. Monitoring the effectiveness of training programs through pre- and post-training assessments, participant

feedback, competency evaluations, and recommendations for continuous improvement.

9. Providing ongoing technical support and troubleshooting to Operations staff regarding operational

processes, documentation requirements, compliance, and implementation challenges.

10. Working closely with field Operations teams to identify operational gaps, recommend practical solutions,

and provide refresher training based on field observations.

11. Coordinating cross-functional collaboration with Program, Supply Chain, Finance, Human Resources,

Monitoring & Evaluation (M&E), Quality Improvement (QI), and other departments to ensure

operational processes are aligned across the organization.

12. Supporting the development and implementation of quality improvement initiatives by promoting best

operational practices, standardization, and compliance with organizational policies.

13. Preparing regular reports on training implementation, staff competency development, knowledge

management activities, and operational capacity-building progress, highlighting achievements,

challenges, and recommendations.

14. Performing other operational support and capacity-building responsibilities assigned by the supervisor to strengthen organizational performance and ensure the effective implementation of Sun and Community

Channel operations.

• Bachelor's degree in Medicine (MBBS), Public Health, Health Sciences, Business Administration, Management, Education, or another relevant discipline.
• At least three (2-3) years of experience in operations management, capacity building, program implementation, or organizational development.
• Have experience in designing and delivering training or onboarding programs.
• Experience working with NGOs, INGOs, or healthcare organizations is preferred
• Valid SAMA license is preferred.

APPLICATION:

Interested applicant, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check), copies of Qualification Documents and National ID as per following “APPLY LINK” and/or Apply Email not later than on the evening of 26 July 2026 (Sunday).