Technical Operations Executive
Bayleys is looking for a Technical Operations Executive to support our national network of users across MRI PropertySuite, VaultRE and associated business systems. This is an exciting opportunity for a technically minded problem-solver who enjoys helping others, improving processes, and finding smarter ways of working.
You'll play a key role in supporting our franchise network, managing technical queries, maintaining system configurations, delivering training resources, and ensuring our people get the most from the technology that drives our business.
This role sits at the heart of our operations, working closely with Super Users, franchise teams, and internal stakeholders to deliver exceptional support and continuous improvement across the Bayleys network.
What you'll be doing
Managing the BRG TechOps Helpdesk and resolving technical queries across MRI applications
Supporting PropertySuite and VaultRE user setup, configuration, permissions and access management
Troubleshooting issues and escalating complex matters to MRI with clear and detailed documentation
Monitoring the Super User Teams channel and communicating network-wide system updates
Testing new functionality, enhancements and releases before implementation
Assisting with Super User training and developing user guides, Tips & Tricks content and training materials
Maintaining CRM pricing and marketing toolkit information
Monitoring listing dashboards and proactively resolving feed issues
Producing reports for key stakeholders and supporting monthly digital billing processes
Providing backup support to franchises when local Super Users are unavailable
Identifying opportunities to improve processes through automation, AI and emerging technologies
What we're looking for
Experience with PropertySuite, VaultRE or similar CRM, property management or enterprise business systems
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to explain technical information clearly
Experience creating training materials, documentation and user guides
A process-driven approach with strong attention to detail
Ability to manage multiple priorities and meet deadlines
Interest in AI, automation and continuous improvement initiatives
A customer-focused mindset and passion for helping others succeed
Real estate industry experience is advantageous but not essential
Why Bayleys?
At Bayleys, we're committed to supporting our people with the tools, training and technology they need to succeed. You'll join a collaborative team where your ideas will be valued and where you'll have the opportunity to make a meaningful impact across one of New Zealand's leading property companies.
If you enjoy solving problems, improving systems and helping people get the best from technology, we'd love to hear from you.
Apply now and help us deliver technology solutions that keep Bayleys running at its best.