Technical Operations Manager – Global SW Architecture and Platform Development

We are seeking a highly motivated individual for the role of Technical Operations Manager (TOM) in Global SW Architecture and Platform Development. The selected candidate will provide direct support to the organization’s Senior Vice President.

The ideal candidate will play a key role in strategic planning, operations, and project execution across the organization. The TOM will develop and implement operational strategies that support Global SW Architecture and Platform Development goals while working with agility in a fast-paced environment where priorities may shift daily. The TOM will also partner with the SPFA Leadership Team to communicate cross-functional priorities and progress against goals.

This role requires a highly organized, detail-oriented professional who can operate effectively in a demanding environment, push stakeholders to deliver, and ensure commitments are met. This role requires a highly trusted professional who can manage confidential matters with discretion, bring structure to high-level requests, and drive execution across the organization. The successful candidate will demonstrate sound judgment and strong communication skills, including the ability to provide candid feedback that strengthens leadership communication and organizational impact.

Key Responsibilities:

Strategic Planning and Execution:

• Assist in developing and implementing strategic plans and initiatives to enable a high performing organization.

• Proactively track deliverables, decisions, and follow-up actions across the leadership team, escalating risks before deadlines are impacted and ensuring alignment with organizational goals & KPIs.

• Support leadership with decision making process by conducting research, data analysis and providing insights / recommendations.

• Anticipate governance reviews, leadership meetings, and organizational priorities by preparing structured templates, briefing materials, and recommended content in advance. Act as delegate for senior leaders in meetings as needed.
• Demonstrate agility as priorities change day-to-day.

Operational Management:

• Oversee the daily operations of the team, preparing and managing meetings, and communications. Set agendas, record meeting minutes and track follow up items as needed.

• Serve as a liaison between the Senior Vice President of the function and other stakeholders. Prepare and deliver executive level presentations, reports, and updates to senior management and other key stakeholders.

• Coordinate cross-functional teams to ensure seamless execution of projects critical to the function and delivery of critical projects.

• Develop and propose content, including presentations, reports, and other communication materials, for seminars, town halls, and leadership forums, tailoring messaging to audience needs and expectations.

• Handle highly sensitive and confidential matters with discretion, sound judgment, and a high degree of reliability.

• Own and continuously update leadership dashboards, goals files, and related reporting using data-driven insights, including Power BI and AI-enabled tools where appropriate.
• Provide candid, constructive feedback to senior leadership to strengthen communication effectiveness and organizational impact.

Project Management:

• Lead and manage critical projects and special assignments as needed