Technical Operations Manager

Job description

• Hire, train, mentor, and review performance for service staff or technicians.

• Ensure adherence to service level agreements (SLAs) and handle escalated customer complaints.

• Monitor service metrics, analyze feedback, and update standard operating procedures (SOPs) for better efficiency.

• Manage department budgets, control operational costs, and oversee parts or equipment inventory.

• Coordinate with external partners, suppliers, or third-party service providers.

• Planning of Daily Operations manpower deployment.

• Oversees of Vehicle Maintenance.

• Lead & Plan Annual Building Electrical Shutdown Services

• Oversee Manpower arrangements for adhoc work.

• Oversee tech operations administrative department etc PTW , RA , MOS

• Oversee staff welfare and mental state at works

• Provide Technical proposals to clients for upgrading works or budgetary planning

• Provide technical or service advise to internal departments for tender

• Conduct regular site checks to ensure quality of work

Job Requirement

• Diploma/Degree in Electrical, Mechanical, Building Services, Engineering, or related field.

• Minimum 2–5 years of relevant experience in data centre, M&E, facilities management, or critical environment operations.

• Experience in data centre operations, maintenance and M&E projects.

• Experience in project coordination, testing & commissioning and system handover.

• Able to work independently.