Technical Operations Manager, Repair and Maintenance
At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
The application window will be open until at least October 26th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
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As a Technical Operations Manager, specializing in repair and maintenance, you’ll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation. |
In this role, you’ll:
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At a minimum, we would like you to have:
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It’s preferred that you have:
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The US base salary range for this full-time position is between $100,100 - $121,600 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
#LI-DNI
gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
As published by greenhouse · 12 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (2)
- Please provide your full legal name, as listed on your government issued identification (Passport, Driver's License, etc). Please include your middle name if applicable.
- LinkedIn Profile optional
Pick from a list (10)
- Are you currently or were you previously a gFiber employee, and/or did you support gFiber as a temp or vendor?
- Are you currently or were you previously an Alphabet employee, and/or did you support Alphabet as a temp, vendor, contractor (TVC) or intern (not including gFiber)?
- Work Authorization
- Please review and acknowledge our Candidate Privacy Policy linked below:
- This role requires being on-site at our Raleigh, Durham location. Are you currently located within commuting distance of Raleigh, or are you open to relocating for this opportunity?
- Do you have a Bachelor's degree or equivalent practical experience and a minimum of 6 years of experience in network operations, network engineering, or network construction?
- Do you have a minimum of 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects?
- Do you have experience with construction quality processes for predictive, proactive, and reactive quality management?
- You have the right to request a non-automated, human-led review of your application materials. Please select your preferred evaluation method below.
- [AI-generated transcripts and notes] Your interviewer will verbally confirm your consent at the beginning of your interview before activating Gemini-generated transcripts and notes. If consent is declined beforehand, the feature will not be used. You may also revoke consent during the interview at any time. If consent is revoked mid-interview, the Gemini feature will be disabled, stopping all further transcription and note-taking by Gemini.