Technical Operations Support
Salary: $4,000 – $6,000 per month
12 Months Contract
Working Hour: Monday to Friday, 8:30am to 6:00pm
Working Location: 2 Kallang Sector
We are looking for a detail-oriented and dependable Technical Operations Support to join our Technical Operations team. In this role, you will assist a team of experienced engineers in running the day-to-day operational activities of our smart-metering, billing, and sustainability-insights platform. You will begin by supporting and gradually taking over routine, well-documented operational tasks — executing standard operating procedures (SOPs), validating data, and managing service tickets under supervision. This is an excellent entry point to build hands-on technical operations experience and grow into more independent operational administration work over time.
Responsibilities:
Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks.
Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications.
Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure.
Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task.
Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress.
Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.
Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct.
Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision.
Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps.
Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover.
Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps.
Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalate promptly to senior engineers rather than proceeding unsupervised.
Requirements:
Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field
0–2 years of experience
Basic SQL — able to read and run simple queries (or eager to learn on the job).
Comfortable with spreadsheets (Microsoft Excel) for data checking and reconciliation.
Basic familiarity with APIs and tools such as Postman, or willingness to learn how to trigger and verify API calls.
Some exposure to scripting (any language) and a logical, methodical approach to following technical steps.
Confidence using web-based tools and dashboards, and the ability to learn internal platforms and systems quickly.
Nice to have:
Exposure to data visualisation / monitoring tools (e.g., Grafana).
Familiarity with CI/CD or job-automation tools (e.g., Jenkins).
Awareness of NoSQL / time-series databases (e.g., Cassandra / CQL).
Experience with ticketing systems (Jira, ServiceNow) or collaboration tools (Slack).
Basic understanding of cloud concepts, JSON/XML data formats, or the utilities / smartmetering domain.
We regret to inform that only shortlisted candidates will be notified.
"By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.
For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com."
PERSOL Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• REG Number. R23117757 (Loh Yi Yuan)