Technical Order Entry / Customer Service Representative

The Technical Order Entry / Customer Service Representative is responsible for accurately entering complex glass orders, managing customer communications, and supporting custom product quoting. This role requires a strong technical background, attention to detail, and the ability to work collaboratively with customers and internal teams.

Key Responsibilities

• Enter customer orders involving dimensions (length, width, thickness) and glass type.
• Provide customers with status updates and promise ship dates.
• Prepare and enter quotes, including commercial project quotes and custom product calculations.
• Educate customers on products and processes, helping them select appropriate options and sizes.
• Verify order accuracy before submission to the manufacturing team.
• Resolve customer issues, trace order progress, and prioritize customer satisfaction.
• Perform additional duties and projects as assigned by management.