Technical PM / Account Manager
Softacom is looking for an independent PM/Account Manager to manage client projects and accounts in an IT outsourcing/outstaffing environment.
This role combines delivery management, client communication, process improvement, and account development. We are looking for someone who can take ownership of project outcomes, align the client and delivery team, and independently handle complex situations.
Responsibilities
Manage client projects and accounts from initiation to handover
Coordinate delivery teams and manage timelines, scope, quality, and client expectations
Lead client meetings, status updates, follow-ups, and escalations
Identify and manage risks, blockers, dependencies, and scope changes
Resolve complex situations between clients and delivery teams
Prepare and maintain project documentation, including SOWs, SLAs, SRSs, project plans, reports, and handover documents
Plan and track project tasks using Jira and Confluence
Build and improve internal business processes
Identify opportunities for upselling, cross-selling, and account growth
Requirements
Experience as a PM, Delivery PM in IT outsourcing/outstaffing
Technical background through hands-on experience in development, QA, business analysis, system analysis, or a related area, and/or relevant technical education
Experience independently managing projects and taking responsibility for delivery outcomes
Experience managing project teams
English proficiency at C1 level or higher
Strong understanding of SDLC, Agile, Scrum, and Kanban
Experience with estimation, task decomposition, planning, risk management, and scope management
Experience preparing and maintaining project documentation
Practical experience with Google Workspace, Jira, Confluence, and AI tools
Experience building, implementing, or improving business processes
Strong communication, ownership, and problem-solving skills
Nice to have
Experience with distributed remote teams
Experience in discovery, pre-sale, or estimation
Experience with SLA and service delivery
Basic understanding of software architecture, integrations, and technical constraints
Experience with BPMN or UML
Experience with upselling or cross-selling in a service company
What we offer
Full-time remote cooperation
B2B contract
Work with international clients and distributed teams
Autonomy in decision-making
An opportunity to influence delivery and internal processes