Technical POS Support Executive
About the role
We are looking for an Offshore Client-Facing POS & Payment Support Executive with hands-on experience in POS systems, payment processing, merchant support, and/or payment gateways to provide technical and operational support to international clients. This role serves as a key point of contact for offshore clients, handling technical inquiries, payment and transaction-related issues, merchant onboarding, system configuration, and basic integration support. The successful candidate must be comfortable communicating directly with international clients in English, troubleshooting payment-related issues, and coordinating with internal technical teams, payment service providers, and third-party partners.
Key responsibilities
Serve as the primary offshore client-facing contact for technical, POS and payment-related inquiries
Handle client requests through phone, email and chat, providing clear and professional communication in English
Troubleshoot basic issues involving POS systems, payment processing, payment methods, payment gateways and related integrations
Support merchants with system setup, configuration, onboarding and predefined integrations
Assist clients with e-commerce and payment platform setup, configuration and troubleshooting
Process and accurately document payment-related transactions, including refunds, reversals, rebills, captures and chargebacks
Support merchant onboarding, including account setup and configuration
Investigate transaction and system issues and coordinate resolution with internal technical teams, PSPs, vendors and other external partners
Accurately document cases, transactions and resolutions in ticketing and internal systems
Build and maintain strong working relationships with international clients while delivering a high standard of service
About you
Bachelor's degree in any field
At least 1–2 years of relevant experience in POS, payment processing, payment gateways, merchant services, fintech, payment technology, or technical account/customer support within a financial technology environment
Experience supporting international/offshore clients is strongly preferred
Practical understanding of payment transactions and processes, including refunds, reversals, rebills, captures and chargebacks
Experience with POS systems, payment gateways/PSPs, e-commerce platforms or payment integrations
Strong English proficiency, both written and verbal, with the ability to communicate clearly and professionally with international clients
Strong troubleshooting, analytical and problem-solving skills
High attention to detail, particularly when handling financial transactions and client data
Proficiency in G-Suite/MS Office Suite
Willingness to work on a shifting schedule based on offshore client requirements
Benefits
Competitive Salary Package
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance