Technical Product Analyst

Other preferred locations: Nottingham, Dublin

The Technical Product Analyst drives the development and release of products and tools, focusing on technical execution and operational readiness. This role acts as a key technical liaison with engineering teams and internal/external stakeholders, translating needs into technical requirements, guiding development, and ensuring product quality, release readiness, and ongoing technical support.

Responsibilities

Product & Release Management

• Provide essential technical input especially for releases and upgrades.
• Develop risk assessments for product upgrades, defining mitigation and testing strategies.
• Determine and manage configuration options for production features, including scripting as needed.
• Maintain detailed records of upgrade processes and configurations.
• Collaborate with DevOps, Engineering, QA, and Client Directors for seamless deployments and upgrades.
• Support the creation and execution of upgrade plans and timelines.
• Create and maintain essential product documentation, including release notes and user manuals.

Product Support & Issue Resolution

• Serve as a technical product expert, providing in-depth support for product inquiries.
• Investigate, triage, and prioritize complex product bugs and technical issues.
• Develop and implement mitigation strategies for client-specific upgrades or technical challenges.

Testing & Quality Assurance

• Manage and maintain dedicated testing environments for issue investigation and release testing.
• Prepare and configure test environments with specific data and configurations.
• Write and execute comprehensive upgrade test cases.

Product Definition

• Define and implement requirements for new and existing products.
• Develop detailed product specifications, user stories, and acceptance criteria.
• Gather user needs from client engagements and internal stakeholders, translating them into product requirements.
• Analyze product performance data to inform future technical and product strategy.

• 3+ years in clinical research, specifically in clinical supplies operations, RTSM/IRT services delivery, support, or eClinical systems implementation.
• Proven experience in software development, including writing Python scripts and performing code reviews.
• Demonstrated experience in software testing, including test case development and execution.
• Familiarity with regulatory guidelines such as US FDA GCP, ICH GCP, 21 CFR Part 11, and EU Annex 11.
• Experience with Agile development methodologies is a plus.

Skills

• Strong analytical, problem-solving, and data-driven mindset.
• Proficiency in Python coding for scripting and analysis.
• Excellent verbal and written communication skills, capable of conveying complex technical information clearly.
• Strong collaboration, project management, and organizational abilities.

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related scientific field. Equivalent practical experience will be considered.