Technical Product Delivery Manager
Summary
Leads end-to-end product delivery for consumer banking, managing timelines, dependencies, and stakeholder coordination to optimize customer experiences and ensure compliance.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Translates product goals into program objectives and measurable milestones, aligning execution plans to roadmap priorities and intended outcomes
- Owns delivery governance (milestones, acceptance criteria, RAID, decision logs), and applies AI tooling (e.g., MCP, Skills) to accelerate tracking, summarization, and reporting while maintaining auditability
- Leads Agile delivery using Scrum/Kanban, driving ceremonies (planning, refinement, standups, demos, retros) and improving predictability through metrics and continuous improvement
- Partners with Engineering to validate requirements, integration paths, and non-functional expectations across Java microservices, GraphQL/API layers, and cloud components; surfaces gaps early and drives trade-offs
- Collaborates with SRE/Production Management to ensure operational readiness (SLIs/SLOs, monitoring/alerting, on-call readiness, incident learnings) and that reliability, resiliency, and performance criteria are met
- Drives stakeholder alignment and decision-making across Product, Engineering, and Leadership (including cross-shore teams), ensuring timely communication, appropriate resourcing, and well-managed cross-team handoffs and dependencies
- Solid knowledge of Agile (Scrum/Kanban) with hands-on experience running ceremonies and improving delivery cadence and predictability
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Working with platforms/framework teams
Proven experience delivering complex, multi-team technology initiatives with accountability for milestones, dependencies, and outcomes
Working familiarity with Java microservices architectures, GraphQL, and cloud platforms sufficient to drive delivery conversations, dependency planning, and feasibility/risk discussions
Experience partnering with SRE teams to deliver production-grade capabilities, including release readiness, observability, resiliency, and incident/operational feedback loops
Strong execution and governance skills: planning, critical-path management, RAID management, escalation, and executive-ready status reporting
Demonstrated ability to operate effectively in ambiguity and fast-paced environments while maintaining delivery rigor
Strong stakeholder management across Product, Engineering, Operations, and Leadership; ability to influence without authority and coordinate across time zones
- Proficient knowledge of the product development life cycle, design, and data analytics
Hands-on experience delivering and operationalizing services in cloud environments (e.g., AWS/Azure/GCP) using microservices and API-first patterns (including GraphQL where applicable)
Demonstrated ability to embed SRE practices into delivery (SLO-driven delivery, error budgets, post-incident improvement backlogs, reliability-focused release criteria)
Prior experience working with platform/framework teams (e.g., shared services, internal platforms, APIs, data platforms, developer experience/tooling)
Ability to assess and challenge requirements/designs for completeness, including non-functional considerations (e.g., performance, resiliency, security, observability) and propose practical alternatives
Experience leading delivery within risk, controls, compliance, and regulatory expectations, including structured change/release governance and audit-ready documentation
Strong data analytics orientation—able to define and track delivery and product health metrics (KPIs/OKRs, adoption/usage, reliability/service