Technical Product Manager

PayGlocal is looking for a technically strong and business-oriented Technical Product Manager with a solid understanding of payment ecosystems and merchant requirements. The ideal candidate will have experience managing technical payment products, working closely with engineering teams, and interacting with merchants and business development teams. The role involves translating business and merchant requirements into scalable technical solutions while driving product strategy, development, and execution across the global payments ecosystem.

The candidate will have responsibilities across the following functions:

Product Strategy and Ownership:

• Define and drive product vision, strategy, and roadmap for payment-related products.
• Own the end-to-end product lifecycle, from requirement gathering and conceptualisation to development, launch, and optimisation.
• Identify opportunities to enhance payment solutions based on merchant needs, business priorities, and market trends.
• Translate business requirements into detailed product specifications, user stories, and technical requirements.

Technical Product Management:

• Work closely with engineering, design, and technology teams to build and enhance payment products and platforms.
• Develop a strong understanding of payment APIs, integrations, webhooks, payment gateways, and transaction workflows.
• Drive product development around payment authorisation, capture, settlement, refunds, reconciliation, and chargebacks.
• Ensure seamless integration of payment solutions with merchant platforms and external payment partners.
• Collaborate with technical teams to resolve integration challenges and improve platform performance.

Merchant and Business Development Interface:

• Work closely with merchants to understand their payment requirements, business challenges, and integration needs.
• Act as a bridge between merchants, business development, operations, and engineering teams.
• Support business development teams during merchant discussions by providing product and technical insights.
• Understand merchant onboarding requirements, payment flows, and integration challenges, and translate them into actionable product improvements.
• Collaborate with BD and sales teams to identify new product opportunities and support merchant acquisition and retention.

Payments, Compliance and Risk Management:

• Develop and enhance payment solutions covering cross-border payments, global payment acceptance, and transaction processing.
• Work with Risk, Compliance, and Operations teams on AML, sanctions screening, transaction monitoring, and fraud prevention initiatives.
• Maintain an understanding of relevant financial regulations and card network requirements, including Visa and Mastercard.
• Ensure payment products are designed with scalability, security, and regulatory compliance in mind.

Product Performance and Optimisation:

• Define and monitor product KPIs, including transaction success rates, payment failures, decline rates, conversion rates, and chargebacks.
• Analyse transaction data, merchant feedback, and product performance to identify improvement opportunities.
• Drive initiatives to improve payment success rates, merchant experience, and overall platform efficiency.

Requirements:

• 5+ years of experience in Technical Product Management, Product Management, or Payments Product Management.
• Strong understanding of the payment ecosystem, including payment gateways, payment processing, authorisation, settlement, refunds, and chargebacks.
• Experience working on technical products involving APIs, webhooks, third-party integrations, and payment platforms.
• Prior experience interacting with merchants and understanding their payment requirements and integration challenges.
• Experience working closely with Business Development, Sales, Engineering, and Operations teams.
• Ability to understand technical architecture and translate business requirements into product specifications.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Understanding of cross-border payments, global payment acceptance, and compliance frameworks will be an added advantage.

Preferred Background:

• Candidates from FinTech, Payment Gateways, Payment Aggregators, Merchant Acquiring, Banking Technology, or Digital Payments companies.
• Experience working with merchant-facing payment products and enterprise payment integrations.
• Exposure to global payment networks, Visa, Mastercard, AML, transaction monitoring, and fraud/risk management.