Technical Product Owner – AI Tooling

Job purpose

At Emirates, we believe in connecting the world to and through our global hub in Dubai, and in constantly innovating to ensure our customers “Fly Better.” Emirates Group IT thrives on the dynamic nature of technology. As pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re looking for exceptional IT professionals to strengthen our position as leaders in the industry. Join the world’s largest international airline and become a vital part of our cutting-edge information and technology team.

Technical Product Owners – AI Tooling are responsible for the strategy, delivery, and operational success of enterprise technology products that support workflow automation, digital processes, analytics, and business productivity. Acting as the bridge between business stakeholders, engineering teams, and external delivery partners, they own the product roadmap, backlog prioritisation, vendor management, and end-to-end product lifecycle. The role requires strong expertise in Agile delivery, low-code platforms, workflow automation, API integrations, cloud technologies, data and analytics solutions, and application lifecycle management. The Technical Product Owner is accountable for ensuring products deliver measurable business value while remaining scalable, secure, well-governed, and aligned with architectural standards and organisational objectives.

In this role, you will

• Be responsible for story content, acceptance criteria, and end-story sign-off across team backlogs. Ensure user stories are prepared on time for future programme increments, refined frequently with the entire team, and prioritised in alignment with other team backlogs.
• Ensure technical debt and non-functional requirements are captured, refined, and prioritised across all sprints.
• Capture additional business-as-usual, ceremony, and spike activities, and incorporate them into team backlogs within the boundaries of available capacity.
• Prepare contributions to programme increment demos in conjunction with other applicable Product Owners.
• Maintain the quality and integrity of features within technical and team boundaries, and identify and contribute risks and dependencies to the Product Portfolio backlog.
• Attend and contribute to key Product Management meetings, particularly programme increment planning.
• Define metrics to measure the success and performance of prioritised work, ensuring further business-as-usual iterations can be proposed and prioritised within available capacity.
• Help establish and grow a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to Product Management communities and their continual evolution to help drive efficient practices and empowered teams.
• Work with your team to identify and capture team-driven innovation ideas, consolidating them across the peer group for presentation to the Technical Product Manager community.

Qualifications

To be considered for the role, you must meet the following requirements:

• Degree or honours qualification (12+3) in IT.
• At least five years of total experience in Information Technology, including at least two years of practical experience working as a Product Owner or Product Manager in a team-facing capacity, with a proven record of driving discernible change and delivery at pace.

Knowledge and skills

• Knowledge of Operations Research, Marketing Science, Information Systems, or e-commerce, or a combination of relevant industry certifications.
• Global Product Owner training and certification, such as CSPO, SAFe, or PSPO.
• Experience working within a Scaled Agile framework across multiple initiatives and approximately 50 or more teams is desirable but not essential.
• Demonstrated technical or domain expertise, with broad and in-depth knowledge and practical experience in the relevant domain or technical area. Stays up to date with regulatory and other changes in the technical area and understands how they apply to the Emirates Group.
• Well-versed in tools used for Product Management aspects of software delivery.
• Strong, concise communication skills with peers, line managers, and stakeholders.
• Ability to build strong relationships with peers and team members.
• Customer-centric mindset and an appetite for identifying and building value.

Leadership role: Yes

Salary and benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Learn more about living and working in our fast-paced, cosmopolitan home city.