Technical Product Support (TPS) Engineer - SPG Organization

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

This position is an evergreen requisition, designed to build a strong and continuous talent pipeline for Technical Product Support (TPS) Engineers within the Semiconductor Product Group (SPG) organization. All applicants will be reviewed and placed into a centralized talent pool. Based on individual qualifications, technical expertise, and preferences, candidates will be matched to the most suitable product group, customer site, and team across the organization.

This role sits at the intersection of product engineering, customer support, and field operations. As a Technical Product Support Engineer, you will drive the resolution of complex technical issues, support new product introductions (NPI), and improve overall system performance through data-driven analysis, acting as a critical bridge between customers, field teams, and engineering.

Key Responsibilities:
- Provide advanced technical support for engineering systems used in application and reliability labs
- Lead troubleshooting and root cause analysis of complex equipment and process issues, driving resolution for high-value problems (HVP)
- Act as the key interface between customers, field teams, and engineering to ensure timely issue escalation and resolution
- Support field engineers, technicians, and product support teams in diagnosing, repairing, and debugging equipment
- Support new product introduction (NPI) and beta-site activities, including installation, calibration, testing, and early-stage issue resolution
- Analyze system performance metrics (e.g., Uptime, MTBF, Availability) to identify trends and drive product and process improvements
- Collaborate with vendors and cross-functional teams on technical solutions and system enhancements
- Develop and maintain technical documentation (e.g., CENs, BKMs) and share best practices across teams
- Present technical findings and recommendations to engineering stakeholders

Employment Type: Full time | Travel: ~25%

Requirements

- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related fields
- Several years of experience in equipment troubleshooting, maintenance, or problem diagnosis
- Experience with Applied Materials (AMAT) tools is a strong plus
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, customer-facing environment
- Strong communication skills and ability to collaborate across teams