Technical Program Management II-SUPPORT SERVICES-CTO - Support services

Job Title: Junior Program Manager/Technologist1

Location

Mumbai

Department

Program Management Office (PMO

Position Summary

We are seeking a highly motivated and detail-oriented Junior Enterprise Program Manager to support the planning, execution, and governance of enterprise-wide programs and projects. The ideal candidate should have hands-on experience working within Agile and Scrum environments, a solid understanding of Azure DevOps and Jira, and the ability to coordinate with cross-functional teams to ensure successful delivery of strategic initiatives.

This role is ideal for an emerging project or program management professional looking to grow within a dynamic and fast-paced enterprise environment.

Key Responsibilities

Program & Project Coordination

• Support the planning, execution, tracking, and reporting of enterprise programs and initiatives.
• Assist Program Managers in managing project schedules, milestones, risks, dependencies, and deliverables.
• Coordinate across business, technology, and vendor teams to ensure alignment and timely execution.
• Facilitate project governance activities and maintain project documentation.

Agile Delivery Management

• Support Agile teams in the adoption and execution of Scrum and Agile best practices.
• Participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Monitor sprint progress and track delivery metrics.
• Assist in backlog refinement and prioritization activities.

Azure DevOps & Jira Administration

• Maintain project boards, work items, epics, features, stories, and tasks in Azure DevOps and Jira.
• Generate and distribute project dashboards and progress reports.
• Ensure accurate tracking of project status, dependencies, issues, and risks.
• Support workflow configuration and process improvements within project management tools.

Stakeholder Management

• Prepare status updates, presentations, and executive summaries.
• Facilitate communication between stakeholders, project teams, and leadership.
• Escalate risks and issues appropriately while recommending mitigation actions.

Reporting & Governance

• Track key program metrics and KPIs.
• Assist in preparing governance materials for steering committees and leadership reviews.
• Support ongoing process improvement initiatives within the PMO.

Required Qualifications

• Bachelor's degree in business administration, Information Technology, Engineering, or a related field.
• 2-5 years of experience in Program Management, Project Management, PMO, Agile Delivery, or related roles.
• Working knowledge of Agile methodologies, including Scrum and Kanban.
• Hands-on experience using Azure DevOps and Jira for project tracking and delivery management.
• Understanding of project management principles, lifecycle management, and governance frameworks.
• Experience coordinating multiple workstreams and stakeholders.

Preferred Qualifications

• Scrum Master certification (CSM, PSM, or equivalent).
• Agile certification (SAFe, PMI-ACP, or equivalent).
• CAPM, PMP, or Project Management certification preferred.
• Experience supporting enterprise-scale technology transformation programs.
• Familiarity with Microsoft Project, Power BI, Confluence, and Microsoft Office Suite.

Key Skills & Competencies

Technical Skills

• Agile & Scrum Methodologies
• Azure DevOps
• Jira
• Project Planning & Tracking
• Reporting & Dashboard Creation

Soft Skills

• Strong communication and presentation skills
• Excellent organizational and multitasking abilities
• Critical thinking and problem-solving capability
• Attention to detail
• Team collaboration and relationship management
• Ability to work in a fast-paced enterprise environment

• Lead and manage complex technical programs, ensuring timely delivery and meeting defined objectives.
• Coordinate and collaborate with cross-functional teams, including IT, operations, and business units, to align program goals and strategies.
• Develop and maintain comprehensive program plans, including resource allocation, timelines, and risk management strategies.
• Monitor and report on program progress, identifying potential issues and implementing corrective actions as needed.
• Ensure effective communication and knowledge sharing among team members and stakeholders, fostering a collaborative environment.
• Conduct regular program reviews and provide insights and recommendations for continuous improvement.
• Establish and maintain strong relationships with internal and external partners, fostering a culture of collaboration.
• Stay updated with industry trends and best practices in program management, incorporating innovative approaches.
• Mentor and guide junior program management professionals, fostering their professional growth and development.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in program management, with a focus on support services or a similar domain.
• Strong leadership and communication skills, with the ability to influence and collaborate effectively.
• Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Proficiency in using program management tools and methodologies, such as Agile or Scrum.
• Experience in working with diverse teams and stakeholders, fostering a positive and inclusive work environment.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Familiarity with banking industry regulations and compliance requirements is preferred.
• Strong problem-solving skills and the ability to think critically and creatively.
• Willingness to learn and adapt to new technologies and industry trends.