Technical Program Manager

Responsibilities:

• Serve as the primary technical liaison for onboarding new customers and supporting existing customers.
• Collaborate with Customer Success and functional teams to gather customer requirements and translate them into actionable technical deliverables.
• Own end-to-end technical implementation execution for customer deployments, including implementation plans, timelines, milestones, deliverables, product configuration, data readiness, release alignment, and cutover/readiness checkpoints.
• Act as the primary interface with Customer Success, Data Science, Application, and Data Engineering teams, coordinating sequencing, ownership, and dependencies to ensure predictable delivery.
• Ensure customer requirements and agreements are converted into clear, execution-ready implementation plans, working closely with Customer Success to validate scope, priorities, and acceptance criteria.
• Identify recurring issues and improvement opportunities to increase delivery consistency, reduce cycle time, and improve execution predictability across deployments.
• Provide ongoing technical program management support for existing customers, including upgrades, integrations, and change requests.
• Track and share execution status, risks, and dependencies to relevant internal stakeholders, including Customer Success Leads, Onshore Program Managers, and the CS Ops team.
• Develop and maintain onboarding documentation, best practices, playbooks, templates, and process improvements to enable scalable delivery.
• Ensure structured handoffs from delivery to steady-state support at defined milestones, including documentation readiness and clear ownership transitions.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related technical field.
• 8+ years of experience in technical program management, customer onboarding, implementation delivery, or a similar role in a SaaS/technology environment.
• 3+ years of experience in customer-facing roles and/or working with enterprise clients.
• Strong technical background with the ability to understand and drive execution across APIs, data integrations, and cloud infrastructure.
• Proven experience coordinating work across engineering, data, and product teams.
• Strong understanding of Jira (or equivalent tools) and structured delivery tracking/reporting.
• Working knowledge of Agile delivery practices and the software development lifecycle (SDLC).
• Demonstrated ability to manage multiple parallel initiatives with clear prioritisation and execution discipline.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving skills, including risk and dependency management.