Technical Program Manager II, ARTS (APEX-ROW Technology Solutions)
Amazon strives to be Earth’s most customer-centric company and to provide the Earth's biggest selection. The key pillars of our Customer Experience are a vast selection, low prices, and convenience. To support this mission, Amazon is expanding its operations in World Wide, with Fulfillment Centers (FCs) serving as hubs for our operations.
APEX-RoW Technology Solutions (ARTS) team is seeking a customer-centric Technical Program Manager to drive software development projects supporting RoW operations. In this role, you will listen to operational needs and challenges, refine business requirements, then lead diverse projects all while solving emerging problems and driving successful implementations. Strong communication, facilitation, and coordination skills are essential, as you will collaborate with global teams across FCs, Transportation, and Supply Chain Management.
We are seeking candidates with not only domain expertise in e-commerce, logistics, or manufacturing, but also a passion for tackling new challenges. Given the rapid growth of Amazon, you must be comfortable of solving problems, making changes and dealing with ambiguity.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
Key job responsibilities
1. Project definition support for business owners - 40%:
Define projects with business owners (requirements, resources, schedules, post-launch impact tracking, etc.) and support/lead finalizing the BRD (Business Requirements Document). Beyond regular progress checks, you will identify potential risks and address the issues to ensure successful project delivery.
2. Business Adoption Support - 40%
Prepare for project launches (user test, launch supports, etc.) and address user feedback post-implementation. You will also track business impacts and troubleshoot with engineers and other stakeholders to drive business adoption.
3. Projects Roadmap - 20%
Build projects development plan by prioritizing diverse projects based on business impacts vs. development efforts. You will be familiar with global tools and provide the best path forward - whether creating custom tools or localizing global tools - to deliver the best solution in long-term.
About the team
We're an engineering team based in Japan, India, and China with members from 12 different countries working together. This role is based in Japan.
APEX-RoW Technology Solutions (ARTS) team is seeking a customer-centric Technical Program Manager to drive software development projects supporting RoW operations. In this role, you will listen to operational needs and challenges, refine business requirements, then lead diverse projects all while solving emerging problems and driving successful implementations. Strong communication, facilitation, and coordination skills are essential, as you will collaborate with global teams across FCs, Transportation, and Supply Chain Management.
We are seeking candidates with not only domain expertise in e-commerce, logistics, or manufacturing, but also a passion for tackling new challenges. Given the rapid growth of Amazon, you must be comfortable of solving problems, making changes and dealing with ambiguity.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
Key job responsibilities
1. Project definition support for business owners - 40%:
Define projects with business owners (requirements, resources, schedules, post-launch impact tracking, etc.) and support/lead finalizing the BRD (Business Requirements Document). Beyond regular progress checks, you will identify potential risks and address the issues to ensure successful project delivery.
2. Business Adoption Support - 40%
Prepare for project launches (user test, launch supports, etc.) and address user feedback post-implementation. You will also track business impacts and troubleshoot with engineers and other stakeholders to drive business adoption.
3. Projects Roadmap - 20%
Build projects development plan by prioritizing diverse projects based on business impacts vs. development efforts. You will be familiar with global tools and provide the best path forward - whether creating custom tools or localizing global tools - to deliver the best solution in long-term.
About the team
We're an engineering team based in Japan, India, and China with members from 12 different countries working together. This role is based in Japan.
