Technical Program Manager Infrastructure

You will manage post-signature relationships with infrastructure vendors and turn contractual commitments into SLAs, scorecards, escalation procedures, and operating requirements. You will track vendor performance, resolve failures, pursue credits and remedies, reconcile invoices, align capacity with demand, and build vendor-management processes, dashboards, and operating cadences.

Responsibilities

• Manage post-signature relationships with compute infrastructure vendors
• Translate contracts into SLAs, scorecards, escalation procedures, and operating requirements
• Track vendor availability, provisioning, capacity delivery, and support responsiveness
• Lead vendor escalations and corrective-action plans
• Pursue service credits and remedies
• Run vendor governance, operating reviews, executive business reviews, and renewal readiness
• Align committed capacity with demand forecasts
• Reconcile invoices against pricing, capacity, usage, credits, and commercial terms
• Maintain vendor commitment, renewal, claim, invoice, and obligation records
• Build vendor-management processes, dashboards, and operating cadences

Requirements

• 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function
• Experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or large-scale infrastructure vendors
• Experience operationalizing infrastructure agreements involving capacity, SLAs, credits, provisioning, renewals, and remedies
• Vendor-performance issue resolution experience
• Performance reporting, invoice reconciliation, credit calculation, and contract-compliance skills
• Technical fluency in infrastructure operations and capacity planning
• Experience with QBRs, vendor scorecards, executive escalations, and corrective-action plans

Benefits

• Equity