Technical Program Manager

• Manage technical partnerships: Own a portfolio of approximately 6–10 technical partner relationships, acting as the primary connection between partner needs, commercial priorities, and engineering delivery.
• Lead end-to-end integrations: Oversee complex integration projects from requirements discovery and technical scoping through project planning, development coordination, testing, and production launch.
• Coordinate cross-functional teams: Work closely with Product, Engineering, Commercial, and Support teams to align stakeholders, establish priorities, manage dependencies, and maintain delivery schedules.
• Communicate technical solutions: Explain platform APIs, integration processes, use cases, and business benefits to external partners and internal stakeholders, adapting communication to technical and executive audiences.
• Drive program execution: Establish project milestones, clarify responsibilities, track progress, identify risks, and ensure commitments are met without relying on direct managerial authority.
• Build scalable processes: Develop reusable integration playbooks, documentation, and workflows that improve consistency, reduce implementation time, and increase the reliability of future integrations.
• Measure partner success: Define performance indicators that extend beyond uptime and service-level agreements, evaluating integration outcomes, partner satisfaction, business impact, and return on investment.
• Report to leadership: Provide clear updates on program status, delivery timelines, dependencies, risks, and opportunities, enabling informed strategic decisions.
• Leverage AI-powered workflows: Use AI tools to draft partner-facing documentation, develop integration specifications, consolidate program updates, and transform established playbooks into repeatable, partially automated workflows.
• Improve program management practices: Contribute to the evolution of program management processes within an AI-first organization, identifying opportunities to improve visibility, efficiency, and scalability across a broad portfolio.

Requirements

• Professional experience: At least five years of experience in technical program management, product management, technical partnerships, or a related discipline.
• Technical expertise: Strong technical fluency, including familiarity with REST APIs, authentication mechanisms, and system integration patterns.
• Integration knowledge: Ability to understand and coordinate complex technical integrations involving external platforms, hardware partners, and interconnected systems. Familiarity with OpenADR, Distributed Energy Resource Management Systems (DERMS), or utility platforms is valuable.
• Commercial awareness: Ability to connect technical requirements with partner objectives, business priorities, customer value, and measurable outcomes.
• Program leadership: Demonstrated experience managing complex, cross-functional initiatives from initial requirements through implementation and launch.
• Stakeholder management: Proven ability to build strong external relationships, align diverse internal teams, resolve competing priorities, and secure commitments without direct authority.
• Communication skills: Excellent written and verbal communication, with the ability to lead technical partner discussions, present project updates to executives, and explain complex concepts clearly.
• Process development: Experience creating structured workflows, documentation, project plans, and reusable processes that improve delivery consistency and operational efficiency.
• AI proficiency: Comfortable using AI tools such as Claude or equivalent solutions as part of daily work, including documentation, information synthesis, and workflow automation.
• Adaptability: A proactive, independent, and solutions-oriented mindset, with the ability to manage multiple programs in a fast-paced, evolving environment.
• Preferred industry experience: Background in energy, electric vehicles, Internet of Things (IoT), or another sector involving extensive partner integrations is an asset.
• Preferred scaling experience: Previous experience establishing or developing a program management function within a startup or growing organization is highly desirable.
• Location: Must be based in Canada, with a preference for candidates located in the Eastern Time Zone (EST).

Benefits

• Competitive salary: Annual compensation ranging from CAD $131,300 to $160,900.
• Electric vehicle allowance: Monthly financial support of up to 10% of your monthly salary to help cover the cost of purchasing or leasing an EV.
• Equity participation: Share options granted as a percentage of salary, providing an opportunity to participate in the organization's long-term growth.
• Comprehensive healthcare: Premium healthcare coverage through Canada Life.
• Life insurance: Life assurance coverage equivalent to twice your annual salary.
• Remote-first flexibility: Work remotely from anywhere in Canada, with a preference for candidates in the Eastern Time Zone.
• Co-working support: Paid access to co-working spaces through on-demand arrangements or subscriptions.
• Learning and development: Annual allowance of CAD $1,800 to support professional growth and continued learning.
• Annual team gathering: Participate in a company-wide Team Week offsite to connect and collaborate with colleagues in person.
• Innovative working environment: Contribute to an AI-first organization that encourages experimentation, continuous improvement, and the development of new working methods.
• Inclusive culture: Join a team committed to equal opportunity, diversity, and reasonable accommodations throughout the recruitment process.