Technical Program Manager

We're looking for a proactive and driven Technical Program Manager (TPM) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you'll a) participate in solutioning during pre-sales, b) own delivery of multiple projects during implementation, c) maintain post-product support for assigned customers, and d) look at avenues to add value/expand Nurix solutions in the customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine.

Responsibilities:

• Program Delivery: define and document detailed project plans and requirements. Own technical design, architecture, and implementations for successful project delivery; coordinate deployment, testing, and successful rollout of customer solutions; be the point of contact for customers during the project lifecycle (earn customer trust); and do status reporting and tracking.
• Pre-Sales solutioning: Participate in solutioning during pre-sales. Be an expert in Nurix AI agents (demo, solution discovery).
• Post Go-Live support: Coordinate resolution and RCA of post-go-live issues within agreed SLAs.
• Expand footprint: Be a trusted advisor to customers in AI solutioning. Look for avenues to expand Nurix's footprint in the customer ecosystem.
• Collaboration: Partner with a) product and engineering teams to deliver the right solutions and b) the sales team to drive successful closure.
• Reporting and invoicing: Track usage of the Nurix solution and report out for invoicing the customer per agreed frequency.

Requirements:

• Qualifications/Experience: Minimum of 4 years in implementation/delivery/management of technical projects. Custom AI experience a plus.
• Education: Bachelor's degree in computer science, software engineering, technology management, or a related field.
• Strong communication and interpersonal skills.
• Proven experience with presales solutioning and delivery.
• Expertise in managing the implementation of multiple projects. Ability to learn quickly in an ever-evolving AI space. Understanding of tools like Jira, etc.
• Strong understanding of DevOps, Scrum, etc.