Technical Program Manager

We are looking for a technical lead to spearhead our AI engineering efforts and drive product innovation. We are pioneering the AI revolution as India's first scaled AI services company. We deliver cutting-edge AI and LLM solutions tailored for the dynamic needs of the modern world. Backed by robust funding, we are a vibrant, young team set on redefining technological boundaries. Join us in shaping the future. Join us in building the future, where every interaction is smarter, faster, and more impactful. Role Summary We're looking for a proactive and driven Technical Program Manager (TPM) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you'll a) participate in solutioning during presales and b) own delivery of multiple projects during implementation. c) maintain post-product support of assigned customers and d) look at avenues to add value/expand Nurix solutions in the customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine.

The core responsibilities for the job include the following:

Program Delivery:

• Define and document detailed project plans and requirements; own technical design, architecture, and implementations for successful project delivery; coordinate deployment, testing, and successful rollout of customer solutions; be the point of contact for the customer during the project lifecycle (earn customer trust); and do status reporting and tracking.

Pre-sales solutioning:

• Participate in solutioning during pre-sales.
• Be an expert in Nurix AI agents (demo, solution discovery).
• Post-go-live support: coordinate resolution and RCA of post-go-live issues within agreed.

SLAs Expand footprint:

• Be a trusted advisor to customers in AI solutioning.
• Look for avenues to expand Nurix's footprint in the customer ecosystem.

Collaboration:

• Partner with the a) product and engineering teams to deliver the right solutions.
• Sales team to drive successful closure.

Reporting and invoicing:

• Track usage of the Nurix solution and report out for invoicing the customer per the agreed frequency.

Requirements:

• Minimum of 4 years in implementation/delivery/management of technical projects.
• Custom AI experience is a plus.
• Bachelor's Degree in computer sciences, software engineering, technology management, or related field.
• Strong communication and interpersonal skills.
• Proven experience with presales solutioning and delivery.
• Expertise in managing the implementation of multiple projects.
• Ability to learn quickly in the ever-evolving AI space.
• Understanding of Tools like Jira etc.
• Strong understanding of DevOps, Scrum, etc.