Technical Program Manager

We're looking for a proactive and driven Technical Program Manager (TPM) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you'll a) participate in solutioning during presales, b) own delivery of multiple projects during implementation, c) maintain post product support of assigned customers, and d) look at avenues to add value/expand Nurix solutions in customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine.

Responsibilities:

• Program Delivery: Define and document detailed project plans and requirements, own technical design, architecture, and implementations for successful project delivery coordinate deployment, testing and successful rollout of customer solutions, point of contact for customer during the project lifecycle (earn customer trust), status reporting and tracking.
• Pre-Sales solutioning: Participate in solutioning during pre-sales. Be an expert in Nurix AI agents (demo, solution discovery).
• Post Go Live support: Coordinate resolution and RCA of post-go-live issues within agreed SLAs.
• Expand footprint: Be a trusted advisor to customers in AI solutioning. Look for avenues to expand Nurix's footprint in the customer ecosystem.
• Collaboration: Partner with the a) product and engineering teams to deliver the right solutions and b) sales team to drive successful closure.
• Reporting and invoicing: Track usage of the Urix solution and report out for invoicing the customer per the agreed frequency.

Requirements:

• Minimum of 4 years in implementation/delivery/management of technical projects. Custom AI experience is a plus.
• Bachelor's Degree in computer sciences, software engineering, technology management, or related field.
• Strong communication and interpersonal skills.
• Proven experience with presales solutioning and delivery.
• Expertise in managing the implementation of multiple projects.
• Ability to learn quickly in an ever-evolving AI space, Understanding of Tools like Jira, etc.
• Strong understanding of Devops, Scrum, etc.