Technical Programme Manager, Singpass

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

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Learn more about GovTech at tech.gov.sg.

[What you will be working on]

We are looking for a Technical Programme Manager (TPM) to lead complex, cross-functional technical programmes across Singpass.

The role will initially have two main areas of focus:

1. National Certification Authority (NCA): Driving the build, commissioning and transition into stable Day 2 operations.
2. Strategic Technical Programmes: Steer initiatives such as Verifiable Digital Credentials (VDC), as well as smaller programmes that require dedicated coordination across engineering, product, policy, security, governance and external partners.

The TPM is expected to understand the technical and operational domain sufficiently to identify meaningful dependencies, surface risks early, challenge assumptions, drive decisions and bring multiple teams together around an outcome.

1. National Certification Authority

NCA is a high-assurance national trust infrastructure programme involving PKI, cryptographic hardware, on-premise infrastructure, vendors, procurement, security, compliance and operational processes.

You will:

• Drive NCA milestones across Root CA build and commissioning, ICA and VA implementation, supporting infrastructure and transition into Day 2 operations.
• Maintain an integrated view of timelines, dependencies, critical paths and risks across engineering and non-engineering workstreams.
• Work closely with engineering on sprint and milestone planning, surfacing blockers and unresolved decisions early.
• Coordinate across Engineering, Security, Governance & Risk, Assurity, Procurement, Legal, vendors and service providers.
• Drive procurement workstreams, including requirements, RFQs, evaluations, approvals and vendor deliverables.
• Coordinate operational readiness, i.e. runbooks, HSM and key-management processes, key ceremonies, data-centre procedures, incident processes, BCP/DR and operational vendor arrangements.
• Coordinate internal and external audit readiness, including IM8, WebTrust, ETA and relevant internal controls.

The TPM is not the hands-on PKI engineer, but should develop enough domain understanding to recognise risks, ask the right questions and ensure the relevant experts are engaged.

2. Strategic Technical Programmes

Beyond NCA, the TPM will take on other technically complex programmes across Singpass. These may include initiatives such as Verifiable Digital Credentials (VDC), platform rollouts, security or infrastructure programmes, cross-domain integrations, or smaller initiatives that cut across multiple teams.

Depending on the programme, you may:

• turn ambiguous objectives into clear outcomes, workstreams and milestones;
• establish programme structure and ownership;
• coordinate across engineering, product, design, policy, security and external stakeholders;
• track risks, unblock execution and drive decisions;
• coordinate pilot, rollout and operational-readiness activities;
• transition programmes into steady-state ownership once delivered.

The programmes may vary significantly in size and domain.The common thread is that they require someone to operate across organisational boundaries and keep a technically complex outcome moving.

[What we are looking for]

Must have:

• Experience leading technical programmes involving multiple teams and stakeholders.
• Able to influence and drive accountability without direct reporting authority.
• Strong programme management fundamentals across milestones, risks and decisions.
• Comfortable working closely with engineers and understanding technical architecture, constraints and trade-offs.
• Strong written and verbal communication.
• Able to provide clear status, escalation and decision-making support to senior stakeholders.
• Strong attention to detail while retaining sight of the overall programme outcome.
• Comfortable operating in ambiguous environments and creating structures for progress
  
  Good to have:
• Experience delivering infrastructure, platform, security or high-assurance systems.
• Experience with on-premise infrastructure, hardware or data-centre environments.
• Experience taking systems from build through commissioning and operational readiness.
• Familiarity with government procurement and vendor management.
• Experience operating in regulated or audited environments.
• Exposure to PKI concepts such as CA hierarchies, HSMs, key ceremonies,
  certificate revocation or validation services.
• Exposure to WebTrust, ISO, financial-services controls or comparable assurance regimes.
• Experience with digital identity, credentials, trust services or platform programmes.

Hands-on PKI or cryptography expertise is not required.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech