Technical Project Manager

The Technical Project Manager will lead strategic End User Services initiatives within Client Engineering, primarily focusing on the North America and Europe Laptop & iPad Technology Refresh Programs. The role requires strong project management fundamentals combined with sufficient technical understanding to coordinate effectively across Client Engineering, Service Management, ServiceNow teams, and operational support teams. The successful candidate will help modernize device lifecycle management processes and support future technology transformation initiatives.

Top 3 Must-Haves

• Solid baseline PM fundamentals: project setup, RACI, written summaries, attention to detail
• Working familiarity with the Microsoft 365 / Azure ecosystem (Windows, Teams, SharePoint,
• OneDrive) - conceptual understanding, not certification-level
• Genuine technical curiosity and willingness to self-learn new tools quickly

Top 3 Nice-To-Haves

• Power BI experience (dashboard/report building)

•ServiceNow exposure

• Client-computing vendor relationship experience (Lenovo, CDW, Softcat, HP)

Must-Have Requirements

• Assumed PM baseline: project planning, roles/responsibilities (RACI) documentation, structured written summaries
• Comfort working across the Microsoft ecosystem — M365, Azure, Windows, Office, Teams, SharePoint, OneDrive — understanding how the tools interconnect, not expert/certification-level depth
• Self-directed learner — comfortable picking up new platforms on the job (Marcus learned ServiceNow and Power BI this way)
• Comfortable operating with some technical/engineering dialogue between client engineering and service management teams

Preferred

Power BI — building dashboards and pulling in data

ServiceNow familiarity

SCCM familiarity (understanding what it does; administration is handled by engineers)

Experience with client-computing hardware vendors (Lenovo, CDW, Softcat, HP) and procurement-to-fulfillment logistics