Technical Project Manager (NOC/SOC & Infrastructure)

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

Responsibilities:

• Manage end-to-end project activation, detailed planning, execution and full lifecycle governance for regional NOC (Network Operations Center), SOC (Security Operations Center) and IT infrastructure projects, ensuring on-time, on-budget, high-quality project delivery and stable service launch.

• Serve as the Single Point of Contact (SPOC) for all NOC/SOC and infrastructure project-related communications, bridging customer project teams, regional IT departments, internal technical teams and third-party vendor teams across APAC markets.

• Take full ownership of resource mobilization and technical team management for infrastructure and security operation projects, coordinate internal engineers, vendor technical resources and regional onsite manpower to deliver NOC/SOC deployment, infrastructure upgrade and migration.

• Organize and deliver professional technical training and document handover for NOC/SOC operation teams and infrastructure support teams, covering new operation workflows, security monitoring rules, infrastructure maintenance specifications and project operation standards to ensure team capability alignment and operational readiness.

• Collaborate closely with regional technical project managers and local operation leads to proactively identify, analyze and resolve country-specific technical and operational issues (network fluctuation, security alert rule adaptation, regional infrastructure compatibility, cross-border operation compliance and regulations).

• Coordinate with customer regional IT and security teams to allocate NOC/SOC operation resources, infrastructure maintenance resources, monitoring system access and onsite technical support manpower for project deployment and daily operation enablement.

• Act as the escalation focal point for critical service delivery issues, infrastructure faults, security incident handling deviations and operational risks raised by customer IT and security teams, drive root cause analysis and closed-loop resolution before official project handover.

• Consolidate multi-market project data, including infrastructure deployment progress, SOC security alert optimization results, NOC operation efficiency data and project risk statistics, compile regular project status reports and performance dashboards for client project and management teams.

• Manage structured project closure and seamless knowledge transfer, hand over all NOC/SOC operation documents, infrastructure configuration files, fault handling SOPs and project technical assets to BAU operation and maintenance teams for sustainable daily operation.

• Provide real-time, ad-hoc and urgent project updates on infrastructure outages, security incident response, project emergency adjustments and regional operation anomalies as required by stakeholders.

Requirements:

• Bachelor’s degree in computer science, Information Technology, Network Security, Infrastructure Engineering or related disciplines; PMP / PRINCE2 certification is highly preferred; any additional certifications in infrastructure or security are extremely desirable.

• Minimum 3 years of technical project management experience in vendor / SI environment, focusing on IT infrastructure, network operation or cybersecurity operation projects.

• 1+ year hands-on experience managing NOC/SOC operational projects, with practical experience in network infrastructure deployment, server/cloud infrastructure optimization, security monitoring system implementation, security alert tuning and operation process iteration.

• Proven experience in end-to-end project transition, cross-functional coordination between regional technical teams, NOC/SOC operation teams and backend infrastructure support teams.

• Strong multi-tasking capability to manage multiple concurrent infrastructure and security operation projects with high attention to detail and strict delivery standards.

• Familiar with Agile project management frameworks for technical iteration and operation project delivery is preferred.

• Hands-on experience in regional cross-border deployment of NOC/SOC and IT infrastructure projects across multiple APAC markets is a strong plus.

• Candidates with working experience in system integrators, IT infrastructure service providers or cybersecurity service vendors are highly preferred.

• Fluent verbal and written communication skills in both English and Chinese, capable of conducting technical meetings, cross-regional coordination and client report delivery bilingually.

Remuneration Package:

• 5-day work + Public Holiday

• 5 mins to MTR station

• 10 - 15 days annual leave + birthday leave

• Medical coverage

• Education allowance

• Discretionary bonus

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical insurance. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)