Technical Project Manager

Role Overview
WCC Technologies Group is seeking a Technical Project Manager (TPM) to lead the successful delivery of customer infrastructure projects while helping mature the organization's project management practices.
The Technical Project Manager is primarily responsible for managing projects from initiation through completion, serving as the primary point of contact for customers, general contractors, and internal teams. In addition to project delivery, this role supports portfolio management, project reporting, continuous process improvement, and administration of the organization's Atlassian (Jira, Confluence, and Tempo) platform.
The ideal candidate combines strong technical knowledge of IT infrastructure with excellent project management, communication, and organizational skills.

PM’s Primary Role
The Project Manager will lead WCC’s day-to-day execution and serve as the central coordination point between WCC, Presidio, major City in California (customer), Cisco, field technicians, engineers, warehouse personnel, logistics providers, and other stakeholders. This is 2-year project.

The PM will be expected to:
Develop and maintain the detailed project schedule and deployment calendar
Coordinate resources, staging, logistics, transportation, and field activities
Track project scope, budget, device quantities, milestones, risks, issues, and dependencies
Maintain Jira, Confluence, Tempo, dashboards, meeting notes, action items, and project documentation
Provide regular internal and customer-facing status reports
Validate completion records required for invoicing and customer acceptance
Identify scope changes, delays, or additional-cost conditions and ensure they are documented before work proceeds
Drive each site through planning, deployment, documentation, acceptance, and closeout
The PM must maintain strong operational control because delays in site access, equipment availability, maintenance-window changes, hardware issues, or incomplete documentation may

Other Responsibilities
Lead customer infrastructure projects through all phases including planning, execution, deployment, documentation, and project closeout.
Serve as the primary project manager and central point of communication between customers, general contractors, engineering teams, vendors, and internal stakeholders.
Develop and maintain project schedules, milestones, budgets, resource plans, and risk registers to ensure successful project delivery.
Coordinate engineering, logistics, procurement, staging, field deployment, and project support activities to meet customer expectations.
Monitor project scope and manage change requests to ensure alignment with contractual requirements.
Prepare and present regular project status reports, executive summaries, and customer updates.
Track project KPIs including schedule performance, resource utilization, financial performance, project health, and overall delivery progress.
Maintain accurate project documentation including project plans, meeting notes, action items, deliverables, and project closeout documentation.
Support the management of the overall project portfolio by assisting with project prioritization, resource forecasting, and workload planning.
Coordinate internal operational initiatives and assist with RFP planning and proposal activities as needed.
Identify opportunities to improve project management processes, reporting, and operational efficiency through automation and standardization.
Serve as the organization's primary administrator for Jira, Confluence, and Tempo, including workflow configuration, dashboards, automation, permissions, and user support.
Promote consistent project management standards and ensure teams follow established project management, documentation, and time tracking processes.
Provide mentorship and guidance to cross-functional teams on project management best practices.
Required Skills & Experience
10+ years of progressive experience managing technical infrastructure projects.
Strong understanding of enterprise networking, servers, cloud infrastructure, and IT systems.
Proven experience managing multiple concurrent customer projects from initiation through completion.
Strong experience administering Jira, including workflows, dashboards, automation, permissions, and integrations.
Experience with Confluence, Tempo, or similar project and resource management platforms.
Experience managing project schedules, budgets, risks, scope, resources, and stakeholder communications.
Excellent written and verbal communication skills with the ability to interact effectively with customers, general contractors, executive leadership, and technical teams.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field preferred.
PMP certification preferred; Scrum Master or Atlassian certifications are a plus.