Technical Quoting Help Desk

About the role

Les Olson Company is seeking a detail-oriented MIT Quoting Specialist to join our Managed IT (MIT) team. This role is a vital part of the sales process, supporting our sales team with accurate, timely quoting and order processing for Managed IT hardware and software.

The ideal candidate is organized, customer-focused, and thrives in a collaborative environment. While this role may not always involve direct customer interaction, your communication and accuracy will have a direct impact on sales success and customer satisfaction.

What you'll do

• Serve as a primary point of contact for product sourcing, pricing, availability, and technical information for the sales team
• Respond to sales inquiries regarding products, features, pricing, and specifications via multiple communication channels
• Receive, review, and manage quote requests through Salesforce and delegate as appropriate
• Verify and validate all information provided by sales to ensure accuracy and completeness
• Request additional details from sales when needed to avoid incorrect or costly solutions
• Ensure all quotes are professional, accurate, and customer-ready
• Update, review, and submit quote revisions as requested
• Exercise sound judgment and creativity when handling non-standard hardware or software requests and provide alternative solutions when needed
• Process accepted MIT quotes efficiently and accurately
• Create Autotask tickets for approved products and services
• Assist with proactive monthly reviews, including:
• • Product updates and changes
  • Pricing increases
  • Subscription renewals and support agreements
  • Hardware and software refresh opportunities
• Notify sales of pricing or product changes affecting current or future quotes
• Support team projects and assist coworkers as workload allows
• Maintain and expand product knowledge through company and vendor-provided training

Qualifications

• Strong attention to detail and accuracy
• Ability to manage multiple requests in a fast-paced environment
• Excellent written and verbal communication skills
• Customer- and team-oriented mindset
• Willingness to continuously learn new products and technologies
• Experience with quoting, order processing, CRM, or Autotask is a plus
• 2-4 years of related experience
• Batchlor's degree in Business Administration, Management Information Systems or related field.

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities