Technical Sales Representative

Voss Manufacturing is a three-generation family owned and operated company with roots firmly planted in Western New York. Being a family business, it’s not just business, it is very personal. Voss takes tremendous pride in nurturing the special attention and care of a family-oriented organization very seriously. This component of our culture is a very large asset to the success of the company.

Salary range listed is the base pay. Commission is in addition to the base rate.

JOB SUMMARY

Covers all sales functions including forecasts, solicits, quoting and securing orders from potential and existing customers, provides customer support as necessary, expedites customer orders and other functions as necessary to maintain and improve customer relations.

ESSENTIAL DUTIES

Sales Orders 50%

· Ensure that all received quotations, correspondence and orders are edited for accuracy, terms and price and are entered correctly into the system on a timely basis.

· Secures orders from existing and potential customers by means of visiting the customer’s facility or by other means of contact.

· Secures opportunities to quote on customer requirements.

· Interpret technical data such as specifications, engineering drawings, calculations and commercial requirements in order to complete sales activities and to meet customer project scope.

· Follows up on quotations submitted to customers.

· Provide hands-on technical support as necessary.

· Initiate orders for replacement parts and/or correcting errors (shortages, wrong item shipped, etc.)

· Ensures that changes made to orders and customers maintenance file are done correctly.

· Solicit sale of new or additional services.

Customer Service 40%

· Serves as point of contact for customers concerning orders, returns, shipments and products.

· Communicate with customers when necessary to advise shipment delays and/or information necessary to process orders.

· Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel)

· Must strive for a fair and equitable balance in representing the company to the customer and the customer to the company.

· Handle irate customers in a professional manner.

· Obtain customer feedback information.

Other Duties 10%

· Field travel to include new system start-ups, training, and service in industrial environments.

· Generate customer visit recap and/or field service reports.

· Participates in training and performs miscellaneous duties as assigned by a supervisor within federal and state guidelines.

This list of responsibilities is not exhaustive and may be updated to reflect changing business needs.