Technical Sales Specialist

PRINCIPAL FOCUS:

Under the direction of Management, a Technical Sales Specialist – Mandarin and Cantonese Speaking, is responsible for providing expert consultation and complete solutions to address customer needs. This position will play a key role in serving and supporting Mandarin- and Cantonese-speaking customers, providing technical consultation and building long-term client relationships within that community. You will also participate in customer events, ie. educational seminars, product overviews, and technical training sessions.

Core Responsibilities

1. Photo and Video Sales & Customer Consultation

• Provide expert consultation to professional and aspiring video creators, including filmmakers, videographers, content creators, broadcasters, and corporate media teams.

• Recommend complete photo and/or video production solutions including:

• • Cameras

• • Lenses

• • Lighting

• • Audio equipment

• • Stabilization and rigging

• • Monitoring and recording solutions

• • Streaming and production tools

• Translate customer needs into complete production kits.

• Maintain strong relationships with repeat customers.

• Support high-value transactions and custom system builds.

2. Technical Expertise & Product Knowledge

• Maintain advanced knowledge of a broad range of video equipment including products from companies such as Sony, Canon, Panasonic, Blackmagic Design, Leica, and Hasselblad

• Stay current with trends in:

• • Mirrorless video production

• • Cinema cameras

• • Livestreaming systems

• • Virtual production

• • Content creator gear

• • High-end drones

• Evaluate new products and emerging technologies.

3. Product Assortment & Merchandising Input

• Collaborate with Product Management and Purchasing teams to:

• • Identify products the store should carry

• • Provide feedback on customer demand and trends

• • Suggest additions or removals from the product assortment

• Analyze:

• • Customer requests

• • Competitor offerings

• • Emerging brands

• Recommend demo products and key items for in-store focus.

4. Store Display & Experience Consultation

• Recommend the photo and video department displays and demo stations.

• Ensure equipment is:

• • Functional

• • Updated

• • Properly configured

• • Visually compelling

• Recommend interactive demo experiences where customers can test equipment.

• Support product launches, demo days, and recommend vendor showcase changes.

5. Vendor & Industry Engagement

• Participate in:

• • Vendor training

• • Product launches

• • Industry events and trade shows

• Support in-store vendor demonstrations.
  

Key Skills & Qualifications

Technical Expertise

• Strong working knowledge of

• • Video cameras and codecs

• • Lighting techniques

• • Audio capture

• • Livestreaming systems

• • Editing and post-production workflows

• Must be fluent in Mandarin and Cantonese

Sales & Customer Service

• Consultative selling skills.

• Ability to design complete production solutions.

• Experience with professional customers.

Organizational & Merchandising Skills

• Experience with product displays and retail merchandising.

• Ability to analyze product trends and demand.

Preferred Experience

• Professional background in:

• • Filmmaking

• • Videography

• • Broadcast production

• • Content creation

• Experience working in a professional camera or production equipment retail environment.

• Familiarity with editing platforms such as Adobe Premiere Pro, DaVinci Resolve, or Final Cut Pro.