Technical Sales Support

Salary: Competitive salary plus profit share

Tech-minded? Practical? Good with people?

You’ll be the branch’s go-to technical support person, helping customers get the most out of their security gear. You’ll have national technical support and suppliers behind you, but you’ll take ownership of enquiries and see them through.

• Troubleshoot CCTV, alarms, access control, intercoms and networking issues
• Help customers choose the right products and find practical solutions
• Run product training for customers and the team
• Work with internal sales and suppliers to get issues resolved
• Manage warranty returns and keep customers in the loop

About You
You might be coming off the tools, already working in technical support, or more junior with an interest in IT/tech. Security experience is ideal. IP and networking knowledge is essential, along with the drive to learn.

You’ll also need to:

• Explain tech clearly and build trust with customers
• Take ownership of issues and work efficiently to get them resolved
• Pick up new products, ask questions and put what you learn into practice
• Get stuck in without waiting to be asked
• Hold a current driver’s licence and full Australian working rights

What You’ll Get

• Profit share that rewards your contribution to the branch
• Ongoing product training and room to grow
• Monday–Friday hours, 8:30am–5pm
• A close-knit local team, backed by a national network

If you’re switched-on, curious and ready to become someone our customers rely on, let’s talk.

Only successful candidates will be contacted.
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