Technical Sales & Support Executive

Job Summary

Manage customer enquiries and sales processes by coordinating with engineering teams to prepare technical and commercial proposals. Support marketing activities and build strong customer relationships to drive long-term account development.

Responsibilities

• Manage customer enquiries from initial discussion through quotation, proposal follow-up, and order confirmation to ensure timely and accurate responses
• Meet customers to identify their requirements, project needs, budget expectations, and decision timelines for tailored solutions
• Actively follow up with customers on enquiries, quotations, proposals, purchase orders, delivery schedules, and service matters to maintain engagement
• Collaborate with engineering teams to prepare technical and commercial proposals that meet customer specifications and project goals
• Prepare detailed quotations, budget calculations, pricing breakdowns, proposal materials, and sales documents to support sales efforts
• Coordinate internally with engineering, application, service, and operations teams to gather technical input, costing, lead times, and project status updates
• Support service sales by preparing spare parts and service quotations, maintenance support, and customer follow-up to enhance service offerings
• Maintain accurate records of quotations, customer follow-ups, sales pipeline updates, and service sales tracking for effective sales management
• Assist in customer presentations, product introductions, technical clarification meetings, and customer visits to facilitate sales discussions
• Support marketing activities by updating product presentations, preparing sales materials, supporting exhibitions, coordinating brochures, and preparing basic online or social media content
• Organize customer information, product information, and sales materials to ensure clarity and readiness for customer communication
• Build and maintain strong customer relationships to support long-term account development and repeat business

Required competencies and certifications

• Diploma or Degree in Engineering, Mechatronics, Mechanical, Electrical, Electronics, Automation, Business Engineering, Marketing, or related discipline
• Ability to understand basic technical requirements and coordinate with engineers for proposal preparation
• Ability to prepare quotations, cost calculations, proposal documents, and customer follow-up reports
• Good written and spoken communication skills to effectively engage customers and internal teams
• Proficient in Excel, Word, and PowerPoint for preparing sales and marketing documents
• Strong organizational skills with attention to detail to manage multiple enquiries and quotations simultaneously
• Comfortable meeting customers and following up on sales opportunities
• Ability to work in a small engineering company environment requiring flexibility, ownership, and hands-on support

Preferred competencies and qualifications

• Experience in automation, semiconductor equipment, test systems, industrial equipment, customized engineering solutions, or technical project sales
• Experience preparing project quotations, cost estimates, technical proposals, sales documents, or marketing materials
• Experience meeting customers and following up on project-based sales opportunities
• Basic understanding of mechanical, electrical, software, automation, or test systems
• Interest in semiconductor, silicon photonics, wafer testing, automation, or customized test equipment