Technical Scrum Master

Job Description

The Scrum Master's role is to coach and guide the Tech team and organization in Agile practices, remove obstacles, and create an environment conducive to team productivity. They will work closely with Product Owners to ensure that the team's goals, scope, and product domain are understood and will foster an atmosphere of continuous improvement and open communication.

Centered around ServiceNow product family, the Scrum Master will serve as a vital facilitator for Agile development teams and stakeholders, ensuring the efficient and effective delivery of projects that meet the organization's goals and objectives.

Responsibilities

Agile Coaching and Facilitation:

• Coach team members in Agile frameworks, primarily Scrum, and foster an understanding of Agile principles and practices.
  
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, and sprint reviews.
  
• Encourage team collaboration and self-organization to achieve high performance.
  

Obstacle Removal:

• Actively identify and remove obstacles or guide the team to do so, ensuring a smooth workflow.
  
• Protect the team from external interruptions and distractions to maintain focus on project goals.
  

Stakeholder Collaboration:

• Work with Product Owners to maximize product value and ensure that the team understands the backlog items.
  
• Facilitate communication and collaboration between the development team and stakeholders.
  
• Ensure transparency in the team’s work and progress through appropriate channels and tools.
  

Process Improvement and Adaptation:

• Continuously seek and introduce new practices and tools to increase team efficiency and effectiveness.
  
• Adapt processes and practices as per team and project needs, ensuring adherence to Agile values.
  

Team Building and Support:

• Support and promote team building and collaboration.
  
• Help the team to create high-value products by ensuring that quality practices are followed.
  

Reporting and Metrics:

• Monitor and report on team progress and Agile metrics (e.g., velocity, sprint burndown).
  
• Use metrics to identify areas of improvement and guide team efforts accordingly.
  

Training and Mentoring:

• Provide ongoing training and mentoring to team members on Agile and Scrum practices.
  
• Promote a learning culture within the team and the organization.
  

Requirements

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  
• Proven experience as a Scrum Master or in a similar role facilitating Agile teams.
  
• Strong knowledge of Scrum and other Agile frameworks and practices.
  
• Excellent facilitation, communication, and interpersonal skills.
  
• Experience with the ServiceNow platform is highly beneficial.
  
• Familiarity with data analysis and visualization tools (e.g., Excel, Tableau) is beneficial.
  
• Ability to handle multiple priorities in a fast-paced environment.
  
• Scrum Master certification (e.g., CSM, PSM) is highly desirable.
  
• Skills in problem-solving and conflict resolution.