Technical Service Engineer

Company Overview

AstraMed Healthcare is an innovative medical technology company specializing in R&D and manufacturing of ultrasound equipment. Establishing a regional manufacturing and service center in Singapore, it delivers high-quality medical technical support across Southeast Asia and globally.

Job Summary

We are seeking a hands-on and detail-oriented Service & Repair Engineer responsible for PCBA repair, testing, and RMA process management of medical ultrasound devices. You will support after-sales technical needs for clients in Southeast Asia from our Singapore Service Center.

Responsibilities

• Troubleshoot, repair, and perform functional testing of PCBA for medical ultrasound devices to ensure repair quality meets medical industry standards
• Establish and maintain RMA ledgers to track device status from receiving through inspection, repair, and shipping with clear traceability
• Execute and continuously improve repair SOPs while maintaining complete repair records compliant with quality management systems such as ISO 13485
• Manage inventory of repair spare parts, test fixtures, and tools to ensure accuracy and prevent shortages or idle assets
• Collaborate closely with HQ technical teams on complex failure analysis and provide prompt technical support to Southeast Asia customers
• Communicate technical information clearly in English and Mandarin to support cross-cultural collaboration and customer service

Required competencies and certifications

• Diploma or Bachelor’s degree in Electronic Engineering, Mechatronics, or related field
• Minimum 3 years of PCBA repair experience in electronic devices; experience with medical devices, precision instruments, or ultrasound equipment is highly preferred
• Proficient in reading circuit diagrams, soldering, debugging, and skilled in using multimeters, oscilloscopes, and other test equipment
• Excellent bilingual communication skills in English and Mandarin (written and spoken)

Preferred competencies and qualifications

• Experience in medical devices, precision instruments, or ultrasound equipment repair (not essential but highly preferred)
• Adaptability and self-motivation to thrive in a fast-paced startup environment