Technical Service Engineer (Infrastructure / Cloud)

Requirements:

Technical Skills

• Strong experience in one or more areas:

o Cloud platforms (Azure / AWS / GCP)

o Infrastructure (Windows/Linux servers, networking)

o DevOps tools (CI/CD, automation, scripting)

o Enterprise applications or platforms

• Experience with monitoring, incident management, and troubleshooting tools

• Scripting/automation (e.g., PowerShell, Python, Bash) is a plus

Service Delivery & Operations

• Experience managing SLAs, incidents, problem, and change management

• Familiarity with ITIL practices

• Proven ability to manage production environments and critical systems

Preferred Qualifications

• ITIL Certification

• Cloud certifications (Azure, AWS, GCP)

• Experience in customer-facing roles

• Experience in managed services or enterprise IT operations