Technical Service Engineer
Summary
Technical Service Engineer troubleshoots and optimizes electroplating/surface-treatment processes, runs lab experiments, and supports customer installations and training in Singapore.
Responsibilities
- Develop a deep understanding of our product line and how to apply it in the field to meet customer expectations.
- Conduct electroplating and surface treatment experiments / DOEs in our laboratory to demonstrate our process capability to customers.
- Operate analytical equipment such as SEM-EDX, GC-MS, ICP-MS, Liquid Particle Counter, Karl Fisher and XRF under the supervision of the Technical Director.
- Visit customer sites to oversee the start-up of new chemical and equipment installations
- Investigate quality complaints from customers to determine the root cause of their issue. Work with the Quality team and global resources to develop corrective actions.
- Conduct technical presentations to introduce Technic Products to customers
- Conduct technical training for customers’ technical personnel.
- Maintain technical documentation for TAP business, including Safety Data Sheets and Technical Data Sheets, sometimes in consultation with experts in other regions
- Trouble shooting process parameters to achieve optimum process performance
- Provide technical advice and information to Account Manager to assist in developing commercial proposals to customers.
- Generate and maintain complete well-organized records for all service activities including service visits.
Requirements
- Experience or interest in electroplating, surface treatment, chemical processes, or laboratory testing.
- Able to operate analytical equipment and conduct technical experiments under guidance.
- Strong troubleshooting, problem-solving, and customer service skills.
- Willing to travel to customer sites and conduct technical presentations or training.
Click on the Apply Button and we will be reaching out to you.
Randy Lee R1878689 | One Vogue Pte Ltd 19C9629