Technical Service Manager, Athens, Greece

Join our dynamic team in Athens and seize the thrilling opportunity to become our Technical Service Manager! As a pivotal member, you'll play a vital role in supporting our operations in Athens, serving as the go-to expert for all technical inquiries.

Elevate product and service quality, spearhead technical training initiatives, and be at the forefront of innovation. This is your chance to make a significant impact while embracing a rewarding career journey with us.

Your area of responsibility

• Service Partner Management (third-party service)
• Planning and executing Technical Trainings for Service Partners
• Providing Technical Support to Partner Network (phone, email, etc.)
• Warranty Management (Administration and decision process)
• Handling and managing Customer Satisfaction Surveys
• Conducting Tandem Visits for on-the-job training with Partners
• Contributing to long-term improvement of product and service quality
• Support at exhibitions and trade fairs
• General administration in CRM and ERP applications

Your profile

• Experience in technical service and managing dealer/distributor/service partner networks
• Proficiency in didactics and training methods
• Electrician, Electronics, Mechatronics, or similar background (e.g., engineer)
• Knowledge of three-phase power system and installation.
• Ability to understand and explain complex technical information clearly
• Diplomatic, patient, and customer-oriented
• Proactive, enthusiastic, and open-minded
• Accountable, self-managed, and decisive
• Strong IT skills (MS Office, SAP preferred, CRM System)
• Willingness to travel with / valid driver's license B
• Strong verbal and written communication skills in Greek and English preferable