Technical Service Manager - Modifications (1st Shift)

What you will be doing as a Technical Service Manager\:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to)\:

• Lean Manufacturing\: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

• Quality Assurance\: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

• Safety & Efficiency\: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

• Performance Monitoring\: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

• Team Supervision\: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

• Customer Follow-Up\: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly