Technical Service Representative (m/w/d)

The Technical Sales Representative (m/w/d) is responsible for assisting the Area Sales Managers with calling on prospective customers/target accounts and evaluating and providing technical support to Key, New and Existing account customers.

• Ensures customer quality and service expectations are met.

• Supports customers with plant audits, trouble-shooting, general technical support and process development.

• Eliminates or reduces customer complaints.

• Helps achieve or exceed sales and margin goals.

• Helps increase volume growth.

• Communicates competitive information, new products and selling issues to Automotive Sales Managers

• Communicates extended product knowledge in wood, metal and plastics technology.

• Attends coatings seminars and trade shows pertinent to Automotive sales/marketing.

• Manages product trials at designated customer facilities.

• Supports national accounts specifications approval process.

• Maintains contact with laboratory on current technical issues.

• Works closely with the laboratories.

• Assists with equipment installation and various line or equipment modifications/adjustments.

• Conducts technical training seminars at customers’ facilities.

• Evaluates product complaints and decides the best way to resolve problems.

• Assists customers in preparing paint specifications to meet product applications.

• Troubleshoots on-line technical problems such as correcting batches and formulation of products.

• Advises customers of product line changes and improvements.

• Maintains expertise in product finishes equipment use and surface preparation.

• Assists customers with product inventory control/re-ordering.

• Trains customers on product knowledge and application methods.

• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.

• Maintains customer technical service issues on file for follow-up.

• Other duties as assigned.

Required:

• At least 5 years of experience in technical support for coating products, preferably in the wood industry.

• Good understanding of and experience in the Italian Industrial Wood coatings market

• Strong knowledge of application processes, surface preparation, and finishing systems.

• Ability to troubleshoot technical issues on-site and remotely, providing effective and timely solutions.

• Excellent customer-facing and communication skills, with the ability to explain technical concepts clearly.

• Experience in supporting sales teams and collaborating cross-functionally (R&D, production, quality).

• Proven ability to manage customer relationships and handle complaints or claims professionally.

• Good understanding of industry standards, regulations, and safety requirements related to coatings.

• Strong problem-solving skills and a proactive, results-oriented approach.

• Ability to hand-spray all major coatings technologies

• Experience of working with automatic colour-matching systems

• Availability to travel frequently to customer sites and production facilities.

Preferred: Bachelor’s degree or High School diploma in Chemistry or related field

What we Offer:

• The established salary range for this position is 55,000 EUR - 66,000 EUR
• Bonus up to 10%
• Company Car
• Work-Life Balance: We value your personal time and well-being.
• Career Opportunities: Grow within a truly international business.
• Ongoing Training and Support: Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

As part of our commitment to fairness and transparency, we are now sharing the salary ranges that underpin our existing pay framework. These ranges have been in place for some time and are used to guide consistent, objective pay decisions based on factors such as role scope, skills, experience, and external market data. Employees may be positioned at different points within a range based on factors including experience, performance, and tenure in role. We encourage open conversations with managers to better understand individual positioning and development opportunities.