Technical Service & Support Specialist
The Role
Technical Solutions & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.
You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.
What you will do:
As a global industrial laser printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space
Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues
Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability
Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners
Be a cross functional team member to identify corrective/preventive actions through root cause analysis
Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge
What you need to have:
A minimum of 2 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer) – working directly with customers and cross-functionally to resolve complex technical issues
Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus)
Strong analytical and problem-solving skills with the ability to see problems as an opportunity
Excellent verbal and written communication skills and the ability to communicate with all levels of the organization
Knowledge of various Microsoft Office tools
Effective Communication in English (at least B2 level)
Availability for travelling including local & cross-border travels (approx. 10-15%).
Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus
Category B driving license
JIRA/TRELO and SAP knowledge would be a plus
Electrical qualifications (SEP) is a plus
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness, and trust
Expectations for results
Respect and value people
What we offer:
A great job, highly professional environment and friendly work culture
Growth Opportunities within international organization
Private Health Care (Medicover)
Multisport
Performance based yearly merit increase
Recruitment Referral bonus
Company Social Benefits Fund
Opportunity to join a group life insurance plan
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Smart casual dress code
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!
Location: Warsaw, Poland