Technical ServiceDesk(End User), Airoli/Turbhe

Role & responsibilities

• Provide L1/L2 technical support for desktop, laptop, and end-user IT issues.
• Perform OS installation, troubleshooting, and software configuration.
• Support MS Office 365 applications, including Outlook configuration and troubleshooting.
• Troubleshoot Outlook OST/PST files, mailbox issues, and email connectivity.
• Manage Active Directory (AD) user accounts, password resets, and access permissions.
• Handle incidents and service requests through ticketing tools and ensure SLA compliance.
• Provide remote support using remote assistance tools.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Maintain proper ticket documentation and follow escalation procedures.

Preferred candidate profile

• Experience with Ticketing Tools / ITSM.
• Windows OS installation and troubleshooting.
• MS Office 365 and Outlook configuration.
• OST/PST troubleshooting.
• Active Directory (AD).
• Remote Support Tools.
• Excellent communication and customer service skills.

Perks and benefits