Technical Servicenow Lead

ServiceNow Technical Lead

We are looking for an experienced ServiceNow Technical Lead who can drive development activities, provide technical leadership, and support the design, implementation, and enhancement of various ServiceNow modules and platform capabilities.

Key Responsibilities

• Lead development, customization, and support activities across the following ServiceNow modules and capabilities:
• Integrations
• Flow Designer and IntegrationHub
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• PagerDuty Integration and Support
• Incident Alert Management
• Knowledge Management
• REST API Development and Integrations
• Agent Workspace
• Automated Test Framework (ATF)
• Data Migration from third-party systems
• Import Sets and Transform Maps
• Design, develop, and maintain ServiceNow platform components, including:
• UI Pages
• UI Macros
• Script Actions
• Email Scripts
• Inbound Email Actions
• Script Includes
• Scheduled Jobs
• Fix Scripts
• Business Rules
• Client Scripts
• Catalog Client Scripts
• UI Policies and other server-side/client-side customizations
• Perform and manage Skip Log Reviews, ensuring platform health, performance, and adherence to development standards.
• Gather and analyze business requirements, translate them into technical solutions, and collaborate with stakeholders to deliver scalable and maintainable implementations.
• Work closely with ServiceNow product teams on Proof of Concepts (POCs), evaluations, and exploration of new platform features and emerging capabilities.
• Provide technical guidance and mentoring to team members, helping resolve complex technical challenges and operational issues.
• Ensure adherence to ServiceNow development best practices, coding standards, security guidelines, and platform governance.
• Conduct peer code reviews and technical design reviews, providing constructive feedback to ensure code quality, maintainability, performance optimization, security compliance, and adherence to ServiceNow development standards.
• Support release management activities, deployment planning, testing coordination, and production issue resolution.

Required Skills

• Strong hands-on experience in ServiceNow development and administration.
• Experience with ServiceNow integrations using REST/SOAP APIs, IntegrationHub, and third-party applications.
• Strong scripting expertise in JavaScript and ServiceNow server-side/client-side development.
• Experience with ServiceNow ITSM modules, custom application development, and platform automation.
• Ability to troubleshoot complex platform issues and guide teams through technical and operational challenges.
• Strong communication, stakeholder management, and requirement-gathering skills.
• Experience leading development teams and mentoring junior developers.

This role requires a self-driven technical leader who can balance hands-on development, solution design, code quality governance, and team leadership while driving continuous improvement across the ServiceNow platform.