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TMEIC

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Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25113)

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Job # EE25113

Job Title Technical Services Field Engineer – Variable Frequency Drives & Motors

Office Location Roanoke, VA preferred

Business Function/Department Industrial Systems/Technical Services

Sales Territory, if applicable

General Role Description

Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely

Role Accountabilities

- Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products

- Provide technical support to clients and other engineers, when not in the field

- Perform preventative maintenance on client equipment

- Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary

- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

- Troubleshoot, isolate issue, repair and/or replace defective components

- Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

- Draft Service Advices and issue to clients and field engineers, as approved

- Write and submit field service reports to clients to document work performed in the field

- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

- Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner

- Respond to client issues including after regular business hours on a schedule to be assigned

- Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary

- Train client personnel on system maintenance procedures and/or system operation

- Identify and recommend additional value-add products and services through proactive engagement with clients

- Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

- 3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Proficiency in MS Word, Excel, PowerPoint, Outlook

- Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice

Preferred Qualifications

- 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment

- Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries

- Legacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250

- Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE protocol

- Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric

- Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions

- Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications

Hiring Range: $89,750-$134,650

Link to TMEIC Corporation Americas website: . To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer

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What this application asks

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First name, Last name, Email, Phone, Address, Summary, Resume, How did you hear about us?, Please specify Employee Name, Recruiter/Agency or Other, Experience, Did you provide completed information for all previous employers, during at least the last 84 months and at least the last 3 employers, whichever is longer, including self-employment, military service, summer, and part-time jobs. Please list the specific duties that are most applicable to the position for which you are applying. Please explain any gap in employment that exceeds 1 months, for example "attending school." Please do not indicate "See Resume.", Reason for leaving or job search?, What is your required annual compensation?, Education, What is your highest level of degree achieved?, Cover letter, Are you at least 18 years old?, Are you legally eligible to work in the United States?, Will you now, or in the future, require sponsorship to legally work in the U.S.?, Do you have any relatives currently working for TMEIC Corporation? If yes, provide their names in the second field below., Relative Details, Were you ever employed by TMEIC (including previous company names), Toshiba, Mitsubishi, or affiliated business? If yes, provide previous employment details of Business Name, Location and Dates in the second field below., Previous Employment Details, Are you currently subject to a non-compete, non-solicitation, confidentiality, anti-piracy, or other employment agreement and/ or restriction with any employer?, If yes, please explain your work restrictions, State any additional information you feel may be helpful to us in considering your application. This could include any specialized training or courses you have completed that will aid in evaluating your qualifications for the position you are seeking., I understand that TMEIC Corporation Americas, hereinafter referred to as “the Company,” requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become an employee. Therefore, I authorize the Company to investigate my past employment, educational credentials, or any other information I provide as to the application process to the extent allowed by law. I agree to cooperate in such investigations and, to the extent allowed by law, release those parties supplying such information to the Company as well as the Company and its employees from all liability or responsibility with respect to the information supplied. I agree that the Company may use the information it obtains concerning me in the conduct of its business, including disclosure outside the Company where such information is needed for business purposes. I understand, however, that except as allowed or required to be disclosed by applicable law, the Company intends to protect the confidentiality of personal information it obtains concerning me to the extent practicable. I agree that I will not disclose or use while interviewing with or employed with the Company any confidential or proprietary information of others, including any former employer. I understand that an offer of employment made by the Company will be conditioned upon your providing the documentation required by law as evidence of your personal identity and your authorization to work in the United States. Any offer of employment is also conditioned upon the successful completion of a background investigation, a post-offer physical evaluation, if applicable, and a drug screen. I understand that any employment with the Company is at-will and would not be for any fixed period of time and that, if employed, I may resign at any time, for any reason, or the Company may terminate my employment at any time for any reason in the absence of a specific written agreement to the contrary if signed by a duly authorized officer of the Company. I understand that any false or incomplete answers or statements made by me on this application, any supplement thereto, or in connection with the above-mentioned investigations may be grounds for refusal of employment or, if employed, may result in immediate discharge. I understand that this application will only be considered for the position for which I am seeking employment. By signing your digital signature below, you agree that you have reviewed this statement and understand and agree to its contents.

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