Technical Services Manager

About the role

Core Education is seeking a Technical Services Manager to lead the operation and continuous improvement of our information technology services and infrastructure at Greensboro College. This role is a critical bridge between technology and the campus community — driving innovation, ensuring reliable systems, and directly supporting our mission of student empowerment and achievement.

You'll oversee the day-to-day performance of our IT infrastructure, lead a small team of technical professionals, and help guide the college's digital transformation through smart technology adoption and vendor management.

What you'll do

• Maintain 99%+ uptime of critical IT infrastructure — networks, servers, security systems, and end-user devices — through proactive monitoring, optimization, and incident response
• Research, evaluate, and implement modern technologies that measurably improve business and academic operations
• Manage technology procurement and vendor relationships, negotiating contracts and ensuring compliance with licensing agreements and service level standards
• Develop and enforce IT policies, procedures, and technical standards that strengthen security, efficiency, and the user experience across campus
• Lead and develop a team of technical professionals (Network Administrator and Technical Support Specialist), building a culture of technical excellence and service
• Deliver data-driven reporting and analytics that inform technology strategy and demonstrate the value of IT to college stakeholders
• Troubleshoot and resolve complex issues across network infrastructure, hardware, software, and telecommunications
• Maintain an accurate inventory of software licenses and hardware assets, tracking renewals and ensuring compliance
• Coordinate scheduled maintenance and manage after-hours support for time-sensitive projects

Qualifications

Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent combination of training and experience)
• 3+ years of hands-on experience supporting enterprise IT infrastructure and services
• Demonstrated experience with Windows Server environments, Microsoft 365, Active Directory, DHCP, and virtualization technologies
• Proven experience with VPNs, firewalls, and network security technologies
• Experience supporting multiple operating systems (Windows, macOS, Linux), browsers, and end-user devices
• Background in software procurement, licensing management, and vendor coordination
• Experience with data systems, reporting tools, and analytics

Preferred:

• PMP or similar project management certification
• Security certification (Security+, CISSP, CEH, or equivalent)
• ITIL Foundation certification or higher
• Scripting or development experience (PowerShell, Python, etc.)
• Previous supervisory or team leadership experience

Skills That Will Help You Succeed

• Strong analytical and systematic troubleshooting skills
• Excellent communication with both technical and non-technical audiences
• Ability to prioritize competing demands and manage projects to deadline
• Self-motivated, with a strong sense of ownership and accountability
• A collaborative team player who's equally comfortable working independently
• A customer-service mindset — patient and empathetic with end users
• A continuous-learning mentality in a fast-changing technology landscape

Work Environment

• Based on the Greensboro College campus in Greensboro, NC
• Occasional evening and weekend work for system maintenance, upgrades, and urgent support needs
• Availability for after-hours emergency response as needed
• Ability to lift/move IT equipment up to 50 lbs, and to access network infrastructure in server rooms, under desks, or via ladder