Technical Services Project Coordinator

Salary: $70,000 – $80,000 per year + Supper

The Client

Our client is an established technology business delivering hardware, mobility, wireless networking and technical services to customers across Australia and the wider APAC region.

Their Professional Services team supports customers from pre-sales through project delivery and post-sale support, and they are now looking for a Technical Services Project Coordinator to join their North Sydney office.

This is a key role within a small, busy technical team where you will become the person helping keep customers, engineers, hardware, installers and projects moving in the same direction.

The Role

You don't need to be an engineer!

You do need to be exceptionally organised, proactive and comfortable juggling a lot of moving parts at once.

You will coordinate several ongoing customer projects, working between customers, engineers, installers, suppliers and internal teams.

Projects can range from configuring and deploying mobile devices through to wireless networking installations across customer sites.

On any given day, you could be:

• Checking whether hardware has arrived

• Coordinating engineers to configure equipment

• Updating customers on progress

• Arranging equipment to be shipped to site

• Coordinating external installers

• Tracking timelines and outstanding actions

• Managing stock and spare equipment

• Updating project records and service contracts

• Making sure everyone knows what needs to happen next

You won't be expected to configure the technology yourself, but over time you will learn enough technical terminology to confidently communicate between customers and technical teams.

Key Responsibilities:

• Coordinate multiple customer projects running simultaneously

• Act as a key point of contact between customers and technical teams

• Schedule engineering resources, installations and onsite activities

• Track project milestones, actions, timelines and outstanding tasks

• Coordinate hardware staging, deliveries and deployments

• Liaise with suppliers, logistics teams and installation partners

• Maintain stock and spare equipment records

• Track service contracts, renewals and customer requirements

• Keep project and customer information accurately documented

• Escalate delays, resource conflicts or delivery issues

• Provide general administrative support across the Professional Services team

What We Are Looking For

We are open to different backgrounds.

You may already be a Project Coordinator, or you could come from customer service, administration, logistics, operations or service coordination and be looking to move into technology.

What matters most is that you can demonstrate:

• 2–3 years' experience in coordination, administration, customer service or a similar role

• Strong organisational skills

• Confidence managing multiple priorities at the same time

• Excellent customer communication

• Strong attention to detail

• A proactive approach — you follow things up rather than waiting to be asked

• Confidence dealing with different stakeholders

• Good Microsoft Office skills

• Genuine interest in learning about technology

Experience within IT, telecommunications, technology services, logistics, warehousing or supply chain would be advantageous.

Experience with Microsoft Dynamics, project management systems or inventory management would be highly rewarded.

Why This Role?

This is a great opportunity for someone wanting to build a genuine career in Project Management or Technical Services.

The business is willing to invest in the right person, including training across technologies such as Zebra, Honeywell, HP and Cisco, as well as Project Management training such as PRINCE2 where appropriate.

The Perks:

• Competitive salary

• Company laptop, Mobile phone

• Free parking available

• Technical and Project Management training for your professional development

• Exposure to customer technology projects from beginning to end

• Career pathways into Project Management, Operations or Account Management

A Few Things To Know before you apply

This is predominantly an office-based role in North Sydney because hardware regularly comes into the office for staging, configuration and deployment.

Applicants should have Australian working rights. Candidates holding temporary open visas with full unrestricted working rights for at least 12 months may also be considered. Please sate your visa situation on your cover letter.

If you are someone who loves keeping things organised, enjoys dealing with customers and wants to develop a career within technology and project delivery, we'd love to hear from you.

We revise applications as they come so apply today with your CV updated and Cover Letter.