Technical Solution Consultant
Posted
Summary
A customer-facing pre-sales/solutions role in Singapore acting as the technical bridge between sales, product, engineering, and clients. Day to day: run discovery workshops, lead demos and POCs, design integrations (REST APIs, cloud, third-party systems), and support onboarding and adoption of the company's built-world inspection products.
A Technical Solution Consultant in Screening Eagle acts as the technical bridge between sales, product, engineering, and customers. You will help prospects and customers understand how the product works, tailor the solution to their business needs, lead product demos and proofs-of-concept (POCs), support pre-sales and post-sales phases, and ensure successful implementation and adoption.
- Execute discovery workshops with potential customers to understand business pain points, workflows, system architectures, integrations, and requirements.
- Lead and deliver product demonstrations, POCs, and technical presentations tailored to customer needs.
- Translate customer requirements into a clear solution design, including data flows, integrations (APIs, third-party systems), customisations, and configurations.
- Work with product / engineering teams to ensure feasibility and align expectations.
- Assist customers with onboarding, data migration, configuration, testing, training, and ensuring adoption.
- Act as point of contact for technical issues, escalations, and technical feedback from customers.
- Collaborate closely with Sales, Marketing, Product, and Engineering teams.
- Provide market and customer feedback into the product roadmap.
- Own the technical aspect of the client relationship over the client’s lifecycle
- BA/BS (Computer Science, Engineering, Information Systems, or related technical field).
- Ideally, 2 years or more in a technical customer-facing role (pre-sales / solution consulting / systems integration) in a SaaS, cloud-software, or built world environment.
- Strong understanding of software architecture, web / cloud infrastructure (e.g. REST APIs, microservices, cloud platforms like AWS / Azure / GCP).
- Experience in integration projects (APIs, third-party services) and ability to handle customisation/configuration.
- Solid business acumen: able to map technical features to business benefits, understand ROI, TCO etc.
- Execellent presentation, demonstration, and communication skills (able to explain technical topics to non-technical stakeholders).
- Ability to multitask: manage multiple opportunities / customers in parallel.
- Familiarity with agile project methodologies.
- Prior experience working with sales engineering or solution consulting teams.
- Willingness and ability to travel to customer sites as needed.