Technical Solutions Engineer II

Konami Gaming is looking for a Technical Solutions Engineer II to join our team!

A Technical Solutions Engineer II is responsible for items that go beyond Customer Service support that require more technical skills. The position requires expertise in the Java programming language. The position must also show strong skills and knowledge of the SQL database language and know how to apply that towards the SYNKROS database. The Technical Solutions Engineer II must not only be able to work with external customers but must be able to work with internal customers also from Sales, Compliance, Project Management, R&D and SQA. They must work with R&D, customer service, and senior managers to maintain and troubleshoot existing customer code base keeping to current system and industry requirements. This position also requires flexibility to always act autonomously while adhering to overall department and company policies and procedures.

What you'll be doing:

Level II Customer Service Support: Effectively resolve all associated issues in a timely manner, keeping with regulatory SLAs when applicable. Maintain professionalism with customers and vendors to meet their demands.

• Troubleshoots and diagnoses escalated customer issues and resolve in efficient and timely manner in the areas of the SYNKROS application, interfaces, or database.
• Contacts customers and/or vendors, as necessary, to aid in SYNKROS related issues.
• Reports any discrepancies, changes or recommendations, and/or problems for resolution to senior management.
• Receive escalations from level I & level II support.
• Be available after-hours for critical/dire situations needing assistance from any internal customer.

SYNKROS Maintenance: Effectively and efficiently identify bugs across SYKNROS and report these to R&D along with recommended fixes. Ensure fixes meet customer expectations and report timeline of fix to Customer Service. Efficiently perform SYNKROS upgrades meeting timelines and a 100% success rate that the correct approve code is pushed.

• Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle.
• Reports and recommends bug-related fixes to R&D and follows the process to track the fix back to customer service.
• Performs SYNKROS version upgrades.

Special Projects: Successful project completion.

• Work with all associated groups to maintain and develop new tools to be used within Customer Service to aid in quick and efficient resolutions.
• Performs other related duties as assigned.

Konami Offers

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and Paid Time Off (PTO)

Tuition reimbursement program

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.