Technical Solutions Engineer

• Serve as a technical resource for customer applications, providing guidance on engineered solutions and product capabilities.
• Engage with domestic and international customers, research institutions, OEMs, and strategic accounts to understand technical requirements and business objectives.
• Analyze customer specifications, application requirements, facility conditions, and performance expectations to recommend optimal solutions.
• Support customer visits, virtual meetings, and technical discussions to evaluate applications and address technical challenges.
• Develop technical proposals, quotations, presentations, and application recommendations.
• Collaborate with sales teams to support opportunity development, customer engagement, and business growth initiatives.
• Partner with Engineering, Manufacturing, Operations, and Marketing teams to define product requirements and deliver effective customer solutions.
• Support project coordination activities, including customer communications, order management, and scheduling updates.
• Monitor industry trends, emerging technologies, competitive activity, and customer needs to identify opportunities for product and market growth.
• Contribute to the development of technical documentation, application notes, case studies, training materials, and customer-facing content.
• Utilize Salesforce.com and other business systems to manage opportunities, maintain customer records, and support forecasting activities.
• Analyze business and customer data to improve sales effectiveness, operational efficiency, and customer satisfaction.
• Leverage AI-enabled tools and technologies to enhance productivity, proposal quality, responsiveness, and data-driven decision-making.
• Deliver technical training and presentations to customers, channel partners, sales teams, and internal stakeholders.
• Serve as a subject matter expert on products, applications, and industry trends.
• Support continuous improvement initiatives that enhance customer experience and business performance.

Required Qualifications:

• Bachelor’s degree in Engineering, Physics, or a related physical science discipline.
• Minimum of 5 years of experience in applications engineering, technical sales, systems engineering, product engineering, or a related customer-facing technical role.
• Experience supporting complex capital equipment, scientific instrumentation, semiconductor equipment, precision manufacturing systems, or other high-technology products.
• Strong engineering analysis, troubleshooting, and problem-solving skills.
• Ability to interpret technical drawings, specifications, test data, and customer requirements.
• Experience developing technical solutions for customer applications.
• Experience using CRM platforms such as Salesforce.com.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Strong written and verbal communication skills, including technical presentations and customer interactions.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel approximately 15–25% domestically and internationally.

Preferred Qualifications:

• Bachelor’s degree in Mechanical Engineering or Physics.
• Master’s degree in Engineering, Physics, Business, or a related discipline.
• Experience with vibration isolation, precision motion control, metrology, microscopy, semiconductor manufacturing, optics, photonics, or advanced research environments.
• Experience supporting engineered-to-order or custom technical solutions.
• Experience with ERP systems and business analytics tools.
• Demonstrated project management experience and ability to coordinate cross-functional initiatives.
• Experience creating technical content, training materials, white papers, or application documentation.